makesart
-
Posts
6 -
Joined
-
Last visited
Posts posted by makesart
-
-
4 minutes ago, Marcos said:
None of the above. A fixed version was provided by developers on Thursday evening. I've installed it and made sure that the issue doesn't manifest and then made it available for users here in the forum. Testing like everything else is planned in advanced; it's not that we compile a newer version and it will be tested overnight by robots. Testing is done by staff, not automatically by robots. Since it's weekend now and testing hasn't finished yet, I can't promise that everything will go well and that the new version will be released next week. If everything goes well and no further issues are found, then there's a good chance we could release it next week at earliest. Generally speaking, releasing a new version within a week since it was built is quite fast when speaking about software. More complex software products take event months to be properly tested and released.
As for a refund, contact your local distributor from whom you purchased the renewal. I expect it should be possible within 30 days since purchase.
I'm an IT engineer of 20 years. My QA teams could have had this tested, based on existing test scripts with some minor adjustments to directly address these bugs, in 24-48 hours for any issue of this limited scope. Unless you haven't been testing previous versions, there were no existing test scripts, and you had to start from scratch, then this should have been complete. I don't need you to supply me with guesses about QA processes that you gleaned from an internal email. I simply need factual updates. That's not complex or unreasonable.
So, clearly it was Number 2 of my list.
I purchased it directly from ESET. ESET products I have been impressed with. Support forums, not so much.
-
On 6/7/2018 at 9:21 AM, Marcos said:
We have prepared a new version 4.0.88 which addresses the issue. It hasn't been thoroughly tested by QA yet but we've installed it on Ubuntu 18.04 x64 and didn't notice any issues with browsers. It will undergo QA testing soon and then will be released for the public.
In the mean time, you can download a 64-bit installer from here.
22On 6/7/2018 at 10:38 PM, makesart said:It's not just browsers, which has already been stated in the tickets. Your reply only mentions the proposed fix "didn't notice any issues with browsers". It's also crashing the desktop (cinnamon desktop - linux mint, and others). I hope that is being addressed. The amount of difficulty this has caused me is significant. Do you have any idea how much time it took to isolate this and identify Eset as the issue??
So, it's STILL not through QA? Did they have to write an entirely new catalog of test scripts??
How do I get a refund? I haven't had a single day's use of the Linux versions. I renewed and updated the same day. This is taking a ridiculously long time to address. QA was already working on it when you posted Thursday, as you said: "It hasn't been thoroughly tested by QA yet...". So either
1.) They're still testing, and it's taking a while because Linux Users aren't a priority,
2.) They're still testing, but updating Linux users of the status isn't a priority,
3.) QA failed it for release, and updating Linux users of that isn't a priority, or
4.) QA hasn't started yet, because Linux users are not a priority.
So, which is it?I didn't pay for an untested version that may or may not have all bugs fixed, so "In the mean time, you can download a 64-bit installer from here." is not helpful.
-
13 hours ago, Marcos said:
We have prepared a new version 4.0.88 which addresses the issue. It hasn't been thoroughly tested by QA yet but we've installed it on Ubuntu 18.04 x64 and didn't notice any issues with browsers. It will undergo QA testing soon and then will be released for the public.
In the mean time, you can download a 64-bit installer from here.
It's not just browsers, which has already been stated in the tickets. Your reply only mentions the proposed fix "didn't notice any issues with browsers". It's also crashing the desktop (cinnamon desktop - linux mint, and others). I hope that is being addressed. The amount of difficulty this has caused me is significant. Do you have any idea how much time it took to isolate this and identify Eset as the issue??
-
On 5/30/2018 at 4:57 AM, Peter Randziak said:
Hello guys,
one of our tech. support engineers was able to reproduce the issue so we asked the development team to investigate it.
We will let you know, once we will have a solution for this issue.
We apologize for the inconvenience caused, P.R.
So what is the status on this? I JUST renewed and need a specific and meaningful reply to this within 48 hours, or a refund. Thanks.
ESET NOD32 for Linux Desktop version 4.0.87.0 crashes browsers and applications
in ESET NOD32 Antivirus for Linux Desktop
Posted
You deleted my post? In what way was it inappropriate that I asked why there hasn't been an update to this and why isn't a link yet to the version that on June 10, you said should be here. Two weeks ago now.
There was no inappropriate language, personal attacks, factual inaccuracies, or advertising. But, they're still no update here about the release as you said it would be. So I'm guessing that's what's inappropriate? Asking for an update?