[Cannot update software]

Cannot successfully update product software. Attempts to update will hang for as long as software is running. Currently it has been running for about 10-15 minutes.

Product version: 11.0.159.5

OS: Windows 7 64-bit Home Premium

This has been an issue since I first installed the software, and there have been many PC reboots in that time. 

Is there an FAQ someone can link me to with further steps I can take?

Thanks.

 

[edit] Clicking the "cancel update" link does not cancel the update process. Also, there are no error messages for me to reference. 

[How to disable LiveGrid notifications]

I am looking for a step-by-step (click-by-click) guide on how to permanently disable the LiveGrid warning popup, as I will never be enabling it and don't want to see it appear.