[Activation failed after upgrading software]

@Marcos

here you can see that my license was valid until 11/11/2019 in first picture I attached!

Is there anything we can do about this situation?! 

[Activation failed after upgrading software]

1 hour ago, Marcos said:

Since the product wasn't activated, the public license ID doesn't appear in the product. Drop me a private message with your license key that you entered. As for advanced logging, it should be enabled only when asked for by customer care.

Thanks

I sent you a message with all the information

[Activation failed after upgrading software]

8 minutes ago, stackz said:

You'll find it under: Help and Support -> Details for Customer Care

Computer name: ROG-MOEEN
Product name: ESET Internet Security
Product version: 11.1.42.1
Operating system: Windows 10 Pro(64-bit)
Machine: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz

 

This is all the information provided in this section, I've clicked on create advance logging, I'll post it as soon as it's ready
 

EDIT: I can't find it anywhere, should I upload all the files created by advance logging?

[Activation failed after upgrading software]

2 hours ago, Marcos said:

Please post a screen shot of the activation error that you're getting when attempting to activate ESET. Also post your public license ID.

It simply says "Invalid License"

I don't have my public license ID, how can I get that?
I only have the license key

[Activation failed after upgrading software]

Hi everyone, I don't know what make the application failed, everything was okay until I upgraded the application from update section, it was an auto download and install. after prompting to restart my computer and 1 day, everything went red and didn't let me use my product anymore.

I own an Internet security and attached screenshot that I have valid license.

my license was for ESET Internet security v10, but the application offered to update to ESET Internet security v11.