[Question on licensing]

Thanks for your response, that makes sense. If I purchase through the android app for my phone do I then get a license key that I can use on another phone? Or is it tied to my Google play account? I'm asking for my phone and my wife's so it wouldn't be the same Google/Amazon account on the second device- just want to make sure.

[Question on licensing]

I've noticed that ESET Internet Security is listed as working for android as well as PC. If I want to protect a PC and a phone does this mean I need two licenses, or will one license cover both a phone and PC? I have 2 PCs and 2 android phones.

[Why does ESET affect hard drive performance so negatively?]

If you use your computer the way that a lot of files are moved / copied / created frequently (not a common scenario unless one runs backup), disable advanced heuristics for newly created files but leave it enabled on file execution. Also you can try v9 beta to see how much it improves performance.

 

If possible, upload the files you've used for testing so that we can check why it takes longer to scan them.

 

Well, moving files definitely highlights the problem but it's just a general sluggishness to the system. It does not appear to be RAM or CPU related.

 

I have 12gigs of RAM, running Win 8.1 with a 3.3GHz core i920 so it should not be related to that. If I "disable protection" from the tray icon everything seems to be back to normal pretty quickly.

[Why does ESET affect hard drive performance so negatively?]

I like eset but it really seems to negatively impact my computer. It seems some of the independent AV reviews also show a decent performance hit.

 

With eset installed everything seems much slower, especially anything disk-intensive. Other AVs do not do this.

 

For example, moving files or unpacking archives is horribly slow with eset running. And no, it's not running a scan at that time.

 

Even running crystal diskmark shows dramatically poorer scores with eset installed. Kaspersky for example, returns scores that are essentially identical to having no AV installed.

 

I don't believe this is an issue with just me as I see a fair amount of complaints and reviews stating similar things. I like eset in every other way, but it slows things down so much.

 

Any reason or setting to correct this?

 

edit: Uploaded a screencap of Crystalmark scores as one example.

[BSOD in Windows 8.1]

I recently updated to Windows 8.1 (fresh install) and am getting occasional BSODs.

 

WhoCrashed is reporting;

 

crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: eamonm.sys (eamonm+0x2B10F)
Bugcheck code: 0x19 (0xE, 0xFFFFD0002A5F5370, 0xFFFFE000058F1570, 0xE8E178CD60C59860)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\drivers\eamonm.sys
product: ESET Smart Security
company: ESET
description: Amon monitor
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: eamonm.sys (Amon monitor, ESET).
Google query: ESET BAD_POOL_HEADER

 

 

These crashes are pretty infrequent and I can't determine the specific trigger if there is one.

[Constant BSOD with Smart Security 7...]

I will send you the minidump.

 

I've done some more research through the minidump files that I have and it appears the conflict is with spotify. (edit: maybe not)

 

I've had spotify installed on my computer for probably a year now but there seems to be some conflict with it and ESS7 because that instantly causes issues.

 

Edit: looked through some more minidumps from the crashes and dwm.exe and lcore.exe is also listed and a few others...not just spotify. false alarm. I imagine it's ESS7 crashing as it scans a variety of files.

[Constant BSOD with Smart Security 7...]

Windows defender is running but that's it.

 

This is the dump report:

 

crash dump file: C:\Windows\Minidump\Mini102613-02.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x57150)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002525B55, 0xFFFFFA600B6F6C40, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

This was the error listed every single time (10+ times) but I did see error code 7f ONCE which is below:

 

"crash dump file: C:\Windows\Minidump\Mini102613-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x57150)
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF800022F4428)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time."

[Constant BSOD with Smart Security 7...]

I have used NOD32 for years without issue. About 2 months ago I purchased Smart Security 6 and it ran fine. I recently upgraded to version 7 and about 20 minutes after upgrading I got my first BSOD. Numerous reboots resulted in BSODs usually in about 20 minutes to 1 hour.

 

I did a full uninstall and ran a register cleaner then reinstalled it from scratch and about 5 minutes later it BSOD'd again.

 

I'm using Windows Vista 64. The BCCode shown was 3b after each crash. System is totally stable after uninstalling it again.

 

Any suggestions besides the usual "update drivers" etc? (which I've already done)