corsa59

When I got the latest freezing PC, it wouldn't start, it got to the desktop, and the little circle came up whenever hovering over the start button. I left it for 30 minutes just to make sure it wasn't just a update taking a long time. It wasn't, it never progressed beyond that point. I restarted the PC in safe mode, I configured Windows to do a memory dump when crashed, and I restarted the PC. Well wouldn't you know it, this time it started and didn't freeze. It did pause for about 30 seconds, and then it worked fine. So I restarted it again, and again, and again, and no freeze. I turned it off left it for 30 minutes, try again, still no freeze. I did NOTHING except alter the memory dump settings. Frustrated, I now had a PC that showed signs of the symptoms, but when I wanted to, it would not reproduce the fault. I can't hang on to a client's PC for ever, so I uninstalled ESS completely, restarted the PC, installed NOD32, set Mbam on delayed start (120 seconds), and set exclusions for both pieces of software on each other. Restarted the PC 5+ times, no issue. I know you are thinking, hey, he didn't mention Mbam before. True! But this is the first PC that had the PRO version of Mbam installed. I have seen other forums discussing Eset and Mbam clashing, and had considered this before writing here, but it wasn't an issue till this PC. It is still working, and I am waiting for the client to advise me if it continues to work. If I get another PC with the same problem, I WILL do a memory dump assuming it lets me. Thanks again....

Thanks for all the input. Arakasi - I tend to agree with you, I would probably recommend just using A/V rather than a suite, the very broad statement I made about over 100 clients using Eset Smart Security was incorrect and should have said "over 100 clients using Eset, with probably about 50% using ESS and the other 50% using NOD32". I work with a lot of families, so downloading is very common, and the Eset firewall is better if set up correctly. I must admit, I didn't even think about whether it has been ESS exclusively with the problem, and yes you are right, no NOD32 installed PCs have suffered the same fate. Bit of a pity I need to consider dropping the suite, as I have always had NO trouble with it in the past. Aryeh - My thought as well, but all different PCs with different software running, the last one seemed to crash because of a conflict with Windows Family Safety, yet no other PCs were running that software. Good advice though, and I will open a ticket with my local guys. Marcos - Thanks, I have another PC exhibiting the same slow, or freezing start-up reported to me this morning, yes they have Eset installed, not sure whether it is NOD32 or ESS till I look it up, but I will bet it is ESS. So I should be able to reproduce the issue tonight or tomorrow, and I will pm you the download link ASAP. Thanks.....

OK, let me start by saying this doesn't happen on every PC, and strangely the symptoms vary from PC to PC. I have over 100 clients (and 250 PCs) using Eset Smart Security, and most of them have no issue. But, I have several PCs that have recently started exhibiting strange lockups. All PCs affected are running Win 7 64 bit. One PC locked up randomly, maybe after 5 or 10 minutes of use, and would stay locked up for 10 - 15 minutes, and then become responsive sometimes, other times you would have to reboot. This was using ESS6. Another PC wouldn't start Windows at all, just a welcome, a spinning circle and then nothing more. ESS4. I repaired Windows after a system restore failed, and it worked for a few days, then back to the same problem. Only one user, so no login screen before the lock up. The one on my bench now, starts OK, when you get to the login screen (where you select a user), fine, then you select a user, and the PC locks up and goes no further. Ever. You must restart in safe mode, it boots fine, system restore a day or two, and still fine, now boots OK in normal mode. For about three times or less, and then it locks up again. ESS7. There are five (maybe six) other PCs I have attended to recently for faults that I think can be attributed to Eset when I look back at the symptoms. IN ALL CASES, the freezing and lock ups were solved when I uninstalled Eset using the Eset Uninstaller, no more freezing, no more lock ups on start up, I have started the one on my bench 20 times since removing ESS, and NO issues. In all cases, I have installed a different paid anti-virus (Sophos), and there have been no issues. The first PC has been back for 4 weeks without a problem, the second went back two weeks ago, and I am hoping the one on my bench will continue to keep working like it should. What is causing these lockups and freezes, any suggestions?????