Dear community,
I have a problem turning-on the anti theft on my android device with newest version of Eset Mobile Security.
I created an account on myeset.com and tried to log-in via the Eset App under "Web-Portal" under Anti-Theft.
After entering my creditentials I get the following error: "Zuordnungsproblem (20512005)" which translates to "Association problem (20512005)". See screenshot please.
I can log in on my web-browser without a problem, but cant manage to enable the web-portal on the app.
Device: Honor 9
OS: Android 8 (Oreo)
Eset Version: 4.0.12.0-0
Maybe some important info: My device was previously assigned to a different "myeset" account. I deleted it on the old one and now I have the problem assigning it to the new created one.
My "myeset" account uses the same email as in the forum here.
Any help appreciated.
Best regards
Blunt