[Win 10 Pro system freeze at "Updating Product"]

Hello,

 

What we have

 

about 10 Dell PCs with the following configuration

- Windows 10 Pro (some PCs are 1709 and the others are 1703)

- Corporate network environment (Active Directory, etc...)

- SSD Drive

- Windows Defender is OFF

- ESET Idle scanning is OFF

- ESET Endpoint Security 6.6.2064.0
- ESET Remote Administrator Agent 6.5.522.0

- ESET Remote Administrator (Server, Linux), Version 6.5 (6.5.417.0)

 

THE PROBLEM

 

During product update the system freezes with the following effects:

- NO network connection

- Product update status keeps infinitely saying "Updating Product"

- Mouse, keyboard are responding

- Office and other applications are responding

 

We have 80 Pcs in total and most of them are Windows 7 Pro with the same set of ESET products installed. Such issue happens very rarely but on Windows 10 it is systematic