[Update client from 4.0.474 to 5.0.2214 failing]

Would this method keep all existing exclusions and settings from either versions 4.2.64-4.2.76 when installing? Would like to update but avoid problems we had installing some tools that were automatically detected and quarantined when first installing.

[Eset flagging/quarantining Office DLLs as Trojan?]

I have a user who is having items quarantined since the 10th by the startup scanner. I'm not sure if this is a legitimate threat or not and what steps to take. The first was that morning and Remote Administrator shows this

Operating memory » C:\Program Files\Common Files\microsoft shared\OFFICE14\MSPTLS.DLL 

Threat  a variant of Win32/Urlbot.NAG trojan

Action  cleaned by deleting (after the next restart) - quarantined

 

This file no longer shows up as being quarantine, but every day since she has this file being quarantined:

Operating memory » C:\Program Files\Microsoft Office\Office14\OMSMAIN.DLL

Threat  a variant of Win32/Urlbot.NAG trojan

Action cleaned by deleting (after the next restart) - quarantined

 

Thanks.