Juliana

Thanks, and update according to your indications, I am in version 10.1.210.2. I hope that is the last. Just one last question, now that a new version comes out, I will have to install it this way or it will update only the antivirus, how should it?

anyone?

Hello, today I realized that a new version of the antivirus came out since April, 10.1.24, but my antivirus says to be up to date with version 10.0.390. It is normal that I have not been updated or there is a malfunction with my program. I do not know much about computers, I ask to know if I take my PC to a technician or let the update arrive when I have to arrive.

Unfortunately it seems that there is no way to help me from the support of Latin America, I will acquire another license of the program. I would just like to know what data must be provided to me once the purchase has been made and how can I verify that the registration data matches those of ESET?

I am from Mexico City

Which dealer do I go to? As I said, the store where I bought the license no longer exists.

Hello, I do not speak English, I'm using a translator, that's why I apologize if you do not understand me. One year ago I bought a license of eset smart security 8 for a year for a device, I bought it in an electronics store where I had to fix my computer. The license was supposed to be original, I never had problems so much to activate the license as to update to version 10. In fact when I was sold the license I was given a bill and a printed sheet with the data of my license. The problem is that a few days ago the antivirus began to tell me that I was about to expire, it was on 11/05/2017, but today I stop appearing that message. Intrigued by that fact check my antivirus and I am surprised that now says that its expiration date is for 11/05/2018 and step from being for a device to being for 3. Why did this happened? Unfortunately the store where I bought it does not exist anymore. I do not know if they sold me a non-legal license or what is happening. Thanks for any clarification, I wanted to contact the technical support through the same antivirus, but they ask for the registration data, which I do not remember and I no longer have the sheet that they had provided me with the purchase.