AVEset

Dear Filis, thank you very much for the fast response and detailed explanation. I knew that the scan is performed on the different levels but was not aware that type also changes. As there are different types I do have a question: Until now I was receiving emails and spam filter before our Exchange was marking spam with X-Header. This header I used and created a - rule - to reroute to the quarantine that in turn user is able to access through URL - but unfortunately not able to release. How to quarantine properly so that users are able to release it? In your picture I would assume that the type should be Spam type because it has release radio button. How to get to that point that type is defined spam? Do I need to configure something like I did with the rules or this is automatically grouped per level of scan AV, AS or rules? Can you please provide me with the instructions? Thank you very much for your answer. Best regards

Hi Filis thank you for the email. I do understand that there should be an admin that is checking all spam emails but also that is quite hard task as admin is not aware or not allowed to do such task. For example DHL invoice marked as a spam is that a real invoice or possible ransomware. IT Admin don't know that as it needs to get in touch with the user to check if this is the email that was expected. Aside to that I have a small to medium company with around 200 users that exchange more than 1000 emails per day. Sure not all are spam but if we start getting a bit higher percentage of spam I would need to employ 2 full time admins just to check with the users if this is the email they expected and release their emails. Now we are getting to the more relevant part which is privacy and where even Admins are not allowed to open the email of the user even if the user is using his/her business mailbox for the personal stuff. I think there is enough data to give you enough reasons to implement it, apart the obvious that other AV already support that kind of task. Even EFA Freeware project supports it and I think that ESET should do the same. Please take this into consideration and include this possibility in some of your future releases.

Hi all, can you please help me with this one I cannot find the way to release the quarantined emails. Thank you very much.

For now I am trying to just enable users to go to the webpage and release their own emails. If I go to advanced setup/server/mail quarantine and add user to admin groups then this user will be able to see all emails and not just his own. Even if I delegate access the user will still have no option to release his/hers email. If you have any best practice regarding the email attachments I would appreciate if you can point me to the right direction. Thanks for helping and sorry for so many questions but I find this confusing as setup instructions don't cover this additional step.

Thank you very much for the info. What I am confused is that in the manual it is written that each user has full access to his/hers emails. If I setup the user to be admin then they will see all emails from all users in quarantine. Can you please explain on how to set up this policy? Thanks

Hello, sorry for the wait period but our front Spam filer is doing excellent job only now I got another spam. Here is the picture.

Thank you for reply. When I use the webpage domain.com/quarantine ( I added this in local Intranet - in order not to be asked for the password) and the webpage opens and I see smap messages but as an action I have a radio button only on delete and no selection. Radio button Release don't exist.

Dear Filis, thank you very much for your help. I d ohave additional question. The users don't have release permission. where can I assign them that permission? Thank you very much

Hello all, I just finished the installation of the ESET Mail and quarantine started capturing questionable emails. the issue is that the user doesn't get the notification that there are files waiting for him/her on the server. Is there a way to configure this one. I as an admin will have a big time hassle to daily communicate with them if they expect or not the email from the external users. Thanks in advance