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I have send my license and the output of the program as Marcos proposed to me. I don't know if he has altered anything on my license, but now i can activate ESS 10 with my license. Thank you very much for your help.

Hello everyone, I have a license key that expires 25/02/2019 (i have renewed on 15/02/2017). When i use username & password to activate Smart Security 8 it works perfectly. When i update ESS 8 to 9 i have to activate again my product. I get a message that activation was succesfull but the product is not activated. It keeps asking me to activate it. Moreover when i install ESS 10 i can not activate my product, i get - the first time - an error ACT.4 "This computer name is already in use..." and then - every other time - ACT.1 "Internal server error...". I have contacted the local store but couldn't get it working on versions 9 & 10. I have tried to manually unistall ESS from safe boot I have tried to change computer name I have tried to netsh winsock reset I have tried to clear cache update I have tried to install directly ESS 9 and EIS 9 I have tried to update from ESS 8 to 9 I have tried to install directly ESS 10 and EIS 10 It seems that my license is not working! I can use only the username/password on ESS 8. Any help would be appreciated. Thanks in advance.