[New User, Need help with infected files.]

17 hours ago, itman said:

Eset performs an "Initial" scan every time it is installed/reinstalled. This is a very thorough scan of the OS installation HDD/SSD. Depending on the number of files present, the scan can take some time.

The manual scan you ran is by default a "Smart" scan. It will not scan all files present as is done by the "Initial" scan. Smart scan checks for directories/files/registry areas and the like commonly associated with malware activity. It also wlll not scan files previously scanned unless they have been modified.

Post a screen shot of the scan log showing files not cleaned. 

Ive included screen shots of the log and the infected files. All the blue have the "error opening". This was an enormous log.

[New User, Need help with infected files.]

16 hours ago, TomFace said:

Also don't forget to set your cleaning level.

Cleaning levels

 

Real-time protection has three cleaning levels (to access cleaning level settings, click ThreatSense engine parameter setup in the Real-time file system protection section and then click Cleaning).

No cleaning – Infected files will not be cleaned automatically. The program will display a warning window and allow the user to choose an action. This level is designed for more advanced users who know which steps to take in the event of an infiltration.

Normal cleaning – The program will attempt to automatically clean or delete an infected file based on a predefined action (depending on the type of infiltration). Detection and deletion of an infected file is signaled by a notification the bottom-right corner of the screen. If it is not possible to select the correct action automatically, the program provides other follow-up actions. The same happens when a predefined action cannot be completed.

Strict cleaning – The program will clean or delete all infected files. The only exceptions are the system files. If it is not possible to clean them, the user is prompted to select an action by a warning window.

WARNING

If an archive contains a file or files which are infected, there are two options for dealing with the archive. In standard mode (Normal cleaning), the whole archive would be deleted if all the files it contains are infected files. In Strict cleaning mode, the archive would be deleted if it contains at least one infected file, regardless of the status of the other files in the archive.

hxxp://help.eset.com/essp/10/en-US/index.html?work_avas_realtime_cleaning.htm

 

Thank You TomFace.

Also, someone please explain this to me. 18 Threats Found, 7 Cleaned. Next Scan. 0 Threats.

[New User, Need help with infected files.]

i found it in an email. thanks for your help. if this works i will post on thread.

 

[New User, Need help with infected files.]

do i need to do a clean install? And what if i dont have my license key?

[New User, Need help with infected files.]

ah yes i suppose i should. i guess i thought i was up to date. Ill try that and see what happens. thank you.

EDIT: Cant seem to find a "V10"

[New User, Need help with infected files.]

Those are power options. Not cleaning options.

Shut Down, Reboot, Sleep, Hibernate. Helps me none.

[New User, Need help with infected files.]

This is all that it shows after scan is complete.

[New User, Need help with infected files.]

There was no such prompt after scan, which i thought was odd. I rescanned several times to see if i would give me some sort of option, nothing.

[New User, Need help with infected files.]

Hey everyone, have got a problem. i have my ESET scan my computer every night and yesterday it came up with a threat and infected files. It did not clean those files. I copied the log report and included it here. I also have gone through a couple different steps to try and clean these files to no avail. One in particular was do a scan in safe mode but i couldnt even get ESET to run in safe mode. Any help will be appreciated thank you.

Log
Scan Log
Version of virus signature database: 14894 (20170206)
Date: 2/6/2017  Time: 8:37:09 PM
Scanned disks, folders and files: Operating memory;C:\Boot sector;F:\Boot sector;C:\;F:\
Boot sector of disk C: - error opening [4]

C:\Users\xerox\AppData\Local\Temp\HYD19ED.tmp.1486414487\HTA\3rdparty\FS.dll - a variant of Win32/FusionCore.K potentially unwanted application - action selection postponed until scan completion

Number of scanned objects: 368049
Number of threats found: 1
Number of cleaned objects: 0
Time of completion: 9:09:15 PM  Total scanning time: 1926 sec (00:32:06)

Notes:
[4] Object cannot be opened. It may be in use by another application or operating system.