SamHolmes

Ive included screen shots of the log and the infected files. All the blue have the "error opening". This was an enormous log.

Thank You TomFace. Also, someone please explain this to me. 18 Threats Found, 7 Cleaned. Next Scan. 0 Threats.

i found it in an email. thanks for your help. if this works i will post on thread.

do i need to do a clean install? And what if i dont have my license key?

ah yes i suppose i should. i guess i thought i was up to date. Ill try that and see what happens. thank you. EDIT: Cant seem to find a "V10"

Those are power options. Not cleaning options. Shut Down, Reboot, Sleep, Hibernate. Helps me none.

This is all that it shows after scan is complete.

There was no such prompt after scan, which i thought was odd. I rescanned several times to see if i would give me some sort of option, nothing.

Hey everyone, have got a problem. i have my ESET scan my computer every night and yesterday it came up with a threat and infected files. It did not clean those files. I copied the log report and included it here. I also have gone through a couple different steps to try and clean these files to no avail. One in particular was do a scan in safe mode but i couldnt even get ESET to run in safe mode. Any help will be appreciated thank you. Log Scan Log Version of virus signature database: 14894 (20170206) Date: 2/6/2017 Time: 8:37:09 PM Scanned disks, folders and files: Operating memo