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Corey Bryant

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About Corey Bryant

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    Merchant Accounts, Computers, Internet, Helping People
  1. OK, when I called last week, they said I could upgrade it. I decided to go ahead and upgrade it. It asked me for a phone number and transaction ID. But I don't think it worked - the font was white and I just could not read what it said. Besides the IMEI and a couple of other things, resolution is 720X1280. Comodo had something, but I just need something to help me locate my phone - I usually leave it turned off; so if it is not out of power, I am hoping that one of the eSet codes will help. Maybe there is a browser version for me to sign into - instead of relying on someone else's cell number. I would hate to think that they would wipe or lock the phone as a joke.
  2. On the Purchase Home Antivirus and Security Software from ESET, it says However, when I called then the day, I thought they said it was supported (and it could just be a mistype). I have a Windows Phone HTC Windows Phone 8X by HTC T-Mobile Carrier US Windows 8® 8.0 OS Version: 8.0.10327.0 Firmware Reversion Number: 3030.0.34101.531 Hardware Software Version: 1.17b.32.19.14_15.62b.32.19 Radio Hardware Version: 3.36.0.D4 Bootloader Version: 0.0.3030.0(173542) CHIP SOC Addess: 8260A I am hoping that is all that is needed (i.e. IMEI, etc) I have a EAV number - it was verified from the four computers that we have have but when I enter that number. It asked for the email address but that did not work. I am hoping that is all that is needed (i.e. IMEI, etc) I basically need a cell number to enter so that I can find the phone, I knew I should have gotten eSet Windows Mobile when we renewed 6 weeks ago. On Purchase Home Antivirus and Security Software from ESET, a two year license is $7.34 (and then I click that radio button it says:) The total was $27.84. But then I went thru it again and it was $7.34 (it had been less than 2 months for that renewal). I read that you get the discount as long as you re-new within 2 months. Since eSet is in the Windows Mobile 8 store, I would imagine that it is supported. I am pretty sure that I had it on there the last time (a few months back). I am ready to buy, it is in my cart for the $7.43 - but waiting on confirmation from some experts that hopefully have this installed / working on Windows Mobile 8. Thank you! Corey
  3. It is a Samsung S4 / Verizon. Samsung has me testing their products. For some reason, I was finally able to uninstall eSet (the one with the horizontal icons) and then do a hard reset. The instructions though might need to be looked at because it told me to update to the newer version - to Mobile Security (the ones with 6 icons) before removing the other one. I thought it was an update but it might not have been. But you have proof that a soft re-set and a hard reset did not work. I could not get it to wipe using my cell number that I had chosen, so I do not know if that is a bug or not. I could get the phone to do a siren (via the sms code eset siren password) and GPS, but not reset.
  4. Well, I guess I take that back, I try to remove it, and then hit the back key but it it still there. Fantastic program I have to admit - you cannot break into it or do a hard re-set.
  5. I get Unable to uninstall: Package is an active device administrator (and I removed that earlier).
  6. OK thanks This time when I hit Uninstall - instead of taking me back to the program it took me to Backup Assistant Plus.
  7. OK, thanks, I did not scan far enough down to see Uninstall. Hopefully that will uinstall the old program ... it went thru and said why, etc. I chose skip. I think it is still locked up some. Once I get this one uninstalled. can I then (hopefully) uninstall the other one. I swear the instructions said to download / install the other one first. Once it went thru its why you want to uninstall and I shose skip, it took me back to that program - the horizontal icons. I used eSet / Nod32 for years, that is why I chose this one. In the Application Manager, I see the ESET Security with the round icon Version 1.1.1230.1234 I am trying to uninstall it again. In the task manager, it shows the questionnaire. Once this finally gets uninstalled, can you let me know the KB to uninstall the other one so hopefully I can do a re-boot? Thank again!
  8. OK, I am now into ESET MOBILE SECURITY - this looks different than the other one - it has about 7 icons - horizontally. Attention Required Antivirus Antispam Anti-Theft Security Audit Update Password Activation Language Help Right now, it is locked up and I am pressing wait to see if it will respond. But this is a different one - I have Mobile Security & Antivirus but the one on the screen is https://play.google.com/store/apps/details?id=com.eset.ems It did unlock and I was able to access that app. I entered the password and then removed the password from "Apply To" The Attention Required takes me to the upgrade. I don't know if I should upgrade through this process and then try to remove it so I can wipe everything via the Samsung Gear Icon. I am guessing that the eSet is preventing the wiping
  9. Hm, well when the instructions came upto upgrade on the phone, the first one said go to this link on Google Play to upgrade (which I did). And then it said once upgraded, remove the previous version (which I thought was odd). But the previous version is not listed
  10. I was in the product - where there are like 8 icons. At the lower right, I clicked on the gear icon. And then I enter the password. That was when I received that error message. I was not System Manager - Application. Under Device Administrators, eSet Security and Mobile Security & Antivirus are checked. The instructions were somewhat confusing. It said to install eSet Security and then the second one said to uninstall the previous version. This is what I sort of did. I installed the first one - following the hyperlink, but I do not see the other app that I should uninstall. If I can get back into there, I can post more. Thank you Corey
  11. I need to do a hard re-set on my phone, when I boot it, it does some odd things. Sometimes I get get into the Menu and get to the Reset but it gets stuck on rebooting and I guess it is because I have eSet on there. I tried to uninstall eSet but it says it does not have Administrative rights. I need to uninstall my eSet product from the Samsng S4. I have tried sending a few sms messages with my passcode but that did not work. When I go to the Asterisk to uninstall, I enter the password but it says something about Admin and click on Menu. I am having some issues with the phone and I do not know where the Menu button is. I do not use Android all that much and I am testing it for Samsung and Verizon. So far it is not going that well. Doing a hard reset - pressing the menu button, up volume, and power button does not do anything - the Android logo does not come up. So I am hoping that I can get into the phone long enough to get into the eSet program, remove it and then into the main menu and do a factory reset. Thank you! Corey
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