[Virus Signature Database says up to date, but is not]

On 2016/12/30 at 6:57 PM, Marcos said:

I'd try downloading the appropriate Live Installer anyways. Probably it's just a wrong version number on their website as the Live Installer should download the latest version from ESET's repository which is maintained by ESET HQ unlike the local distributor's website.

The option should appear there once you upgrade to 10.0.386.

 

On 2016/12/31 at 9:45 PM, chu said:

able to update to the latest version, and followed your instruction. here is the diagnostic log file.

however, I changed it to "log" extension, as "etl" was not allowed. Hopefully you can still read it.

updater_20161231_213624.log.txt

pls have a look on the log and advise. still unable to update.

[Virus Signature Database says up to date, but is not]

able to update to the latest version, and followed your instruction. here is the diagnostic log file.

however, I changed it to "log" extension, as "etl" was not allowed. Hopefully you can still read it.

Hi Marcos,

have you able to read my log file.  And apparently, the last update date indicated is actually Dec 2015

[Virus Signature Database says up to date, but is not]

able to update to the latest version, and followed your instruction. here is the diagnostic log file.

however, I changed it to "log" extension, as "etl" was not allowed. Hopefully you can still read it.

updater_20161231_213624.log.txt

[Virus Signature Database says up to date, but is not]

The hong kong official website only has v10.0.369, which is supposed to be the latest and this is what I have.

And when I go into tools-->diagnostics.....I cannot find Enable update engine advanced logging.  There is only "enable protocal filtering advanced logging"

[Virus Signature Database says up to date, but is not]

Exact same problem here. My virus database is actually 14260, which is Oct database. when I try to update, it just says it is not necessary, it is the most updated which obviously it is not.

pls provide solution.