Just in case this helps 😉 I use Outlook 365
Same problem here - log:
Time;Scanner;Object type;Object;Detection;Action;User;Information;Hash;First seen here
27/08/2020 12:23:37;IMAP filter;email message;from: "MRS. GRACE ALLEN"<gitlab@jbcloud.tokyo> with subject I'M A CANCER WOMAN HELP ME dated Wed, 26 Aug 2020 21:23:07 -0700 ;HTML/Fraud.EK trojan;contained infected files;DESKTOP-********\***********;Event occurred upon receiving an email by the application: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE (4EFC5B419545D8BEF94562B5B37F7CB826AFB8CE).;B6F39053914FA3C684E51EB99EA8A9792C786A34;
NOD32 set to delete emails on detection, as suggested above - so I don't think that works (at least - see below - when download not to Inbox?)
I have two accounts, one with Gmail, the other with Virgin. I went to the webpage for Gmail - that email does not exist there. But as a matter of course, I cleaned out everything from there since I don't really use Gmail. Also, I haven't got Gmail mapped in Outlook anyway - but I thought it worthwhile checking and having a clean out
On Virgin front end, I found the email hiding in the Spam folder. I deleted this, then tried download again - still detecting. I finally found it hiding in the Deleted folder (Trash) - Doh! So I deleted it from there as well, and now it is no longer being detected. I also took the opportunity to do a clean-out there as well.
Looks like Outlook365 downloads the contents of the Spam and Trash folders as well🤨, which was why it was being detected so the lesson is to check in ALL folders if this kind of thing happens and not to assume things.
Anyway, thought I'd share with all, hope it helps some.
leosuth received kudos from Peter Randziak in Threat removed pop up