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ram1220

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Posts posted by ram1220

  1. I would dispute the charge with your credit card bank. I refuse to shop at Best Buy anymore. I bought a Roku device from them that was defective out of the box. I went back to Best Buy and they refused to refund or exchange it. The excuse given was that Best Buy is having a dispute with Roku. They would not elaborate any further. I said why should the customer suffer for your dispute? No answer to that. I ended up getting my money back by disputing the charge with my CC bank.

  2. 20 hours ago, itman said:

    The only AV lab I could find that tests MBAM is AV-Test: https://www.av-test.org/en/antivirus/home-windows/

    It didn't score well either in protection or performance categories. I certainly would not use it as my real-time AV protection.

     

    I never said to use it as a real-time AV protection. I said to run it because it will find things that Eset will not find. I stand by that statement as that is my experience working on PC's.

  3.  I also have this issue with my laptop that is still running Windows 7. The icon is there about 50% of the time. Other times I have no idea where it went. Sometimes a reboot will bring it back. Other times nothing will. I love Eset and have been using it for years. But this issue is extremely annoying. Please fix it. I have also verified that the icon is not hidden.

  4.  I can't remember exactly where you need to put the new license key. I believe I did it through the actual program and not the website. I do exactly the same as you. I wait until Newegg has it on sale and I buy it and update the license key each year. The only thing I would suggest is to wait until your current license is about to expire. I have made the mistake in the past of inputting the new key into the program too early. If you do so you will lose the remaining time on your current license. It's happened to me twice before. I now wait until the day my current license expires.

  5. On 4/7/2019 at 10:38 AM, Marcos said:

    We extensively test upgrades of Windows 10 to newer version with ESET installed and never experienced issues that hadn't been fixed prior to the final release of the new version.

    If you are able to reproduce it, the best would be to create an image of the disk and provide it to ESET for replication and debugging.

     

    Never? You might want to do a past search of your forums to maybe a year ago. People were having issues updating Windows 10 and Eset blamed the customer. After a bit of a heated debate for a while Eset finally admitted their problem and patched the program which fixed the issue. Eset is a good program. But I get so tired of the customer always being blamed. In my case every setting I had changed trying to get Windows 10 to update was set back to it's original state. Only after uninstalling Eset in safe mode with your uninstall tool did Windows 10 update properly. At that point the only thing changed was that Eset was uninstalled. Anyway I am finished with this topic. I have reinstalled Eset until my subscription expires. I have until then to decide whether to keep it or try another product. This constantly defending Eset has left a bad taste in my mouth.

  6. In case anyone is following this topic. This is my last post on it. The problem was Eset Antivrus. I uninstalled it in safe mode for a second time. Rebooted the computer and all update worked like a charm. I will probably just keep using Windows Defender now since there is still a problem with Eset that has been going on now for over a year. I wasted 3 weeks on this problem that belonged to Eset. Thanks to all that helped out!

  7. itman thank you for all your help. Yes this is a bit off topic. Just wanted to let you know that I had already tried your last suggestion about the in place upgrade. I tried 3 times and that's when I get the message that "We don't know if Windows 10 can run on this PC." Crazy because I am already running Windows 10. I am giving up at this point. Just going to stay on 1803. Thanks again.

  8. Thanks itman. Yes I found the virtualization setting yesterday and it was labeled SVM. Once I turned this off I booted up into Windows 10 pro and reran System Information. I still had 2 of the 4 items at the bottom of the page pertaining to VM that still had yes. The other 2 said no. But I couldn't find a way anywhere in the BIOS or Windows to turn these remaining 2 settings off. I logged in as Amdinistrator (My user name also has full admin privileges) and tried to run Windows Updates again. I showed 2 cumulative updates for Win 10 Pro 1803. Both failed again at the same place as usual. 100% installed with the error message that updates could not be installed. Reverting Windows back to previous build. (Not exact wording) I then just for grins tried to install 1809 through a bootable thumb drive. I received an error message that says We can not determine if this PC can run Windows 10. Ridiculous since I am already running Windows 10. So at that point I just gave up. Other than a clean install after 1903 comes out I have no idea how to fix this. I work on computers and have been building them since 1996. I just can not figure this one out. I really don't want to do a format and clean install since I have so many programs and files. But I don't see any other way to fix the update issues with this computer. I might try uninstalling Eset again using the uninstall tool in safe mode. When I tried a clean boot yesterday there was no way I was able to disable Eset. It just wouldn't allow me to do it. And by that I mean in the startup menu. I was able to pause Eset through the program. But running an MSCONFIG and trying to disable Eset that way I was unsuccessful.

  9. Thanks. I have an AMD CPU and a Gigabyte MB. It's a homebuilt system. I'll look again. Still having issues doing updates. Even if I try an iso on a thumb drive. I get an error message saying that MS can not determine if my computer can run Windows 10. I've been running it since it came out. I might just stay on 1803. I am so tired of trying to get this thing to update. Thanks for the help.

    Edit

    My system information shows Virtualization-based Security is not enabled. All the Hyper V settings(4 of them) all say yes. I'll check the BIOS closer again.

  10. No dice. Cumulative Program Updates (1803 to 1809) still failed even after uninstalling Eset. Even 1803 cumulative updates failed. Security Updates install ok. So I don't believe it's an Eset problem. itman where in your bios did you find the virtualization setting for 1803? I looked in mine and I can't find it anywhere. I would like to try your suggestion because everything else I have found on the internet has failed. My computer has had Windows 10 Pro since it came out. All updates have worked fine until I got to 1803 build 17134.407. After that they all fail. Nothing on my computer has changed except adding a few Steam games over the years. I am lost on this one.

  11. I am glad to read this. I only have Eset Antivirus but I am having a heck of a time getting updates for Windows 10 Pro 1803 and 1809. I can get the security updates but the program updates all fail. I have tried for 2 weeks and no luck. Mine get to 100% installed and then an error message pops up saying the updates can not be installed. Reverting back to prior installation. (Not exact wording) I've tried just about everything posted on the internet to fix this. No dice. I did disable Eset but the updates still failed at the same place. The only thing I haven't done yet is uninstall Eset. I am going to try this either today or tomorrow when I have the time. I have read that Eset had caused problems with updates before and Eset had to come up with a solution. Maybe it's possible the same is happening again. Anyway it's worth a try since I have tried everything else and it won't work.

  12. On 11/14/2018 at 12:23 AM, Marcos said:

    Please provide us with:
    - ESET Log Collector logs (with a registry dump included)
    - a Process Monitor log created at the time you make the selection about the LiveGrid feedback system
    - if possible, provide information about older versions that you had installed before if you installed newer versions on top without uninstalling the previous version.

    Uninstalled Eset on my Win 7 laptop and installed Bitdefender Free. No more annoying problems. Not going to jump through hoops to get a paid piece of software working properly.

  13. I downloaded Daemon Tools Lite the other day. ESET flagged the uninstaller as a trojan. I submitted the file to ESET but never heard anything back. Is there a way I can get a response from ESET so I know if the file is ok to keep on my computer? Right now ESET has it quarantined. I submitted the file through the ESET Antivirus tool. Is there another channel that I should have followed to get a response?

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