jfs

There needs to be some way to put the program in a general "Mode" from the system tray icon right-click menu. I can't have a system locked down and help a user make a new/updated program work without this feature. Advanced Mode > Firewall > switch to learning mode > remember to switch back is too many steps for my users... Also, sometimes learning mode for the firewall doesn't cut it... also, learning mode is too slow - yesterday it took 4 inexplicable program crashes for the eset to allow the stamps.com word 2016 plugin to communicate - it worked the 5th time and now the rule is added, but when you don't even know if eset is the problem that's not good enough... also, learning mode is insecure because it creates new rules for everything running... also, the program is also still blocking some program functionality through other features (heuristics) I think - hence the need for some easily accessible general interactive mode. I need one-click or two-click temporary general interactive or learning mode options or I'm moving all my eset customers to another antivirus solution in 2017.

I'm relatively new to ESET and have been installing ESET Smart Security on some customer computers. It seems that it's doing a good job, but I'm having some PEBKAC problems and have come up with a solution: Feature Request: Create a right-click system tray option to switch the program into Interactive Mode for (10) minutes At this time the only way to get there is Right-Click, choose Advanced Setup, Network, change mode, click OK, etc., then run your scanner/printer install program (or what have you), then switch everything back. Too much work for a client or a one-time troubleshooter to learn... Interactive mode generates too many prompts to leave it on. Automatic mode will prevent new things (things with no corresponding rules) from happening. Learning mode is too insecure to risk leaving it on when the job is done. In other words, if I tell someone how to switch to Learning Mode who has been trying to install a network device for 3 hours, chances are they'll leave it enabled when they leave because they are fed up with installation problems or endless prompts... Maybe even have an option to "Click here to stay in Interactive Mode for 10 more minutes", and without interaction switch back to the user-defined mode. Thanks!