Been with Eset for over 6 years. Last year I had to reinstall eset. I did this through eset themselves. Eset sent my the link to download the programme and all was well. About 2 months into using eset I got a virus. Unable to use my desktop computer so used my laptop and downloaded the same link from eset. As I had anti virus I thought ok, not sure whats going on here.
So using my laptop today, something weird happened. Ran a scan with my paid version and it found nothing. So I rang the online free scanner and 46% of the way through it found 4 viruses.
I rang eset and told them what happened as to why a free version is finding virus and not the paid version. Walking me through a few things, then asks me what version I was using.
I said version 1.....he goes, .... thats not right we are on version 9.
Yeah I still have the email and the link.
Now I'm stuck with a infected computer, managed to save this one, but the other has to go to a technician. Eset sent me the proper download link and I now have version 9. But I can't get onto my infected computer.
Version I had was 1.0.0.6421
Now I did tell eset that I thought it came from my isp provider who has added eset with my broadband package. So yes, had this over 6 years. The the link I got from est was on july 2015.
Have to ring them when they open and ask that they pay for removal of the virus and send them a reply email so they can see the link that was sent to me from eset.
Not impressed.