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plittlefield

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Posts posted by plittlefield

    Linux BASH man command crashes error 3dba0000

    in ESET NOD32 Antivirus for Linux Desktop

    Posted · Edited by plittlefield
    added extra information

    After installing 4.0.85.0 I am experiencing an error when trying to view man pages in the terminal shell. 

    plittlefield@paully-laptop ~ $ (paully-laptop) man wget
error[3dba0000]: Cannot connect to /tmp/esets.sock: Permission denied
error[3dc40000]: Cannot connect to /tmp/esets.sock: Permission denied
man: command exited with status 159: (cd /usr/share/man && /usr/lib/man-db/zsoelim) | (cd /usr/share/man && /usr/lib/man-db/manconv -f UTF-8:ISO-8859-1 -t UTF-8//IGNORE) | (cd /usr/share/man && preconv -e UTF-8) | (cd /usr/share/man && tbl) | (cd /usr/share/man && nroff -mandoc -rLL=161n -rLT=161n -Tutf8)

     

    Ubuntu 18.04
    ESET NOD32 Antivirus 4 Business Edition 64-bit 4.0.85.0    (changed from 4.0.87.0 following the 'web browser bug')

    Anti-Phishing protection is non-functional

    in ESET Endpoint Products

    Posted

    I have this error now on one of our Windows Server 2012 Standard computers with ESET File Security 6.5.12014.1

    As you can see from the attached screenshot, the network ERA has pushed the Policy out to the Server.

    Interestingly enough, we have 3 other 2012 servers with the previous version ESET File Security 6.5.12014.0 which do not have this error!

     

    Screenshot_2018-03-19_12-43-44.png.6155e57502a0cb2937f45cf51b94e27b.png

    Computer Not Showing + Not Registering

    in ESET PROTECT On-prem (Remote Management)

    Posted

    I have checked the logs and these messages are shown...

    CReplicationModule 2017-Aug-04 11:58:50 CReplicationManager: Replication (network) connection to 'host: "eset1" port: 2222' failed with: Unable to resolve any endpoints.resolve: (0x2afc), The requested name is valid, but no data of the requested type was found.

    Scope Time Text
    Last replication 2017-Aug-04 11:58:50 Error: CReplicationManager:
    Replication (network) connection to 'host: "eset1" port: 2222' failed
    with: Unable to resolve any endpoints.resolve: (0x2afc), The requested
    name is valid, but no data of the requested type was found
    Peer certificate 2017-Aug-03 16:49:24 Error
      * Agent peer certificate with subject 'CN=Agent at *, C=US' issued by
        'CN=Server Certification Authority, C=US' with serial number
        '01073d9ca96bea4874b2a3fXXXXXXXXXXX' is invalid now
        (NodVerifyTrustResult: 42, NVT_NotTrusted, X509ChainStatus:
        0x10000, X509CSF_PartialChain)
      * Peer certificate may be valid but can not be verified on this
        machine
      * Check time validity and presence of issuing certification authority

    ...which is really strange because the other 45 computers are using the same ERA Certificate!

    Computer Not Showing + Not Registering

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by plittlefield

    Out of the 45 computers managed with ERA 6.5 there is 1 computer that just refuses to complete.

    I have tried 3 different ways to install the software, different ways to register the licence and it does not complete properly.

    • If I install the Agent on its own (windows .bat file), it shows in ERA. It will not install Endpoint via ERA push.
    • If I install the Agent via the standalone installer, it does not show in ERA. It will not activate via ERA or Admin login.
    • If I install the Agent and the Endpoint software via the all-in-one installer with Agent already installed, it fails to install.
    • If I install the Agent and the Endpoint software via the all-in-one installer, it does not show up in ERA or Activate.

    I have tried using the ESET AV Remover, clearing the Windows Registry, resetting the winsock, testing DNS, powering off for 5 minutes and a complete fresh install of Agent and Endpoint using Windows 7 True Administrator.

    None of it works.

    I must stress that this problem is just with 1 computer (and it IS numbered 13!).

    Can anyone help?

    Thanks!

     

     

    ERA Reports 2 copies of Agent Installed

    in ESET PROTECT On-prem (Remote Management)

    Posted

    ERA Server 6.4

    I was going to go to Agent 6.5 but it crashed and burned when I tried an upgrade, so I...

    1. uninstalled all software
    2. rebooted
    3. Ran eset remover
    4. rebooted
    5. used era installer script to install agent as before
    6. pushed endpoint av to computer
    7. rebooted

    That's it. Exactly the same procedure as before I tried the upgrade to 6.5

    I do not want to go to 6.5 yet, I just want this sorted first and all 30 computers the same, then I will backup era, upgrade era to 6.5, then upgrade clients.

    OK?

    Agent Installer Error Code 1

    in ESET PROTECT On-prem (Remote Management)

    Posted

    A Windows 7 Professional laptop refuses to install the 6.4 Agent from either a Server Task or a manual .bat file.

    On a manual install the DOS window says "error code 1".

    I wait for about 10 mins and nothing is installed.

    I have tried the avremover tool, firewall disable, reboot and full Administrator... all same result.

    I have tried looking for 'error code 1' in this forum but nothing is listed.

    Can anyone help?

    Paul

    ESET Remote Administrator (Server), Version 6.4.304.0
    ESET Remote Administrator (Web Console), Version 6.4.266.0
    EVA - CentOS (64-bit), Version 7.3.1611

    Upgrading ERA and Endpoint AV to 6.4

    in ESET Endpoint Products

    Posted

    I have tried to upgrade OSX users to the latest Agent 6.4 and the upgrade using the ERA will not work.

     

    I have also tried the EraAgentInstaller.sh file which I generated from the ERA and that fails too with the following errors... looks like a OSX 10.12 issue?

     

    EraAgentInstaller.sh: line 7: : No such file or directory
    EraAgentInstaller.sh: line 9: : No such file or directory
    EraAgentInstaller.sh: line 70: : No such file or directory
    tee: : No such file or directory
    EraAgentInstaller.sh: line 136: : No such file or directory
    Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.4.232.0/Agent-MacOSX-i386.dmg':
      % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                     Dload  Upload   Total   Spent    Left  Speed
    100 26.3M  100 26.3M    0     0  4273k      0  0:00:06  0:00:06 --:--:-- 3888k
    EraAgentInstaller.sh: line 148: : No such file or directory
    Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.L09Xaze9: OK
    Mounting image '/tmp/EraAgentOnlineInstaller.dmg.L09Xaze9':
    hdiutil: attach: cannot convert "" to URL
    Usage:    hdiutil attach [options] <image>
    hdiutil attach -help
    ls: fts_open: No such file or directory
    Installing package '/':
    installer: Error the package path specified was invalid: '/'.
    Cleaning up:

     

    Anyone else fixed this?

    OS X ERA Agent Installation Question

    in ESET Endpoint Products

    Posted · Edited by plittlefield

    I have tried to upgrade OSX users to the latest Agent 6.4 and the upgrade using the ERA will not work.

     

    I have also tried the EraAgentInstaller.sh file which I generated from the ERA and that fails too with the following errors... looks like a OSX 10.12 issue?

     

    EraAgentInstaller.sh: line 7: : No such file or directory
    EraAgentInstaller.sh: line 9: : No such file or directory
    EraAgentInstaller.sh: line 70: : No such file or directory
    tee: : No such file or directory
    EraAgentInstaller.sh: line 136: : No such file or directory
    Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.4.232.0/Agent-MacOSX-i386.dmg':
      % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                     Dload  Upload   Total   Spent    Left  Speed
    100 26.3M  100 26.3M    0     0  4273k      0  0:00:06  0:00:06 --:--:-- 3888k
    EraAgentInstaller.sh: line 148: : No such file or directory
    Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.L09Xaze9: OK
    Mounting image '/tmp/EraAgentOnlineInstaller.dmg.L09Xaze9':
    hdiutil: attach: cannot convert "" to URL
    Usage:    hdiutil attach [options] <image>
    hdiutil attach -help
    ls: fts_open: No such file or directory
    Installing package '/':
    installer: Error the package path specified was invalid: '/'.
    Cleaning up:

     

    Anyone else fixed this?

    ERA6 - how to upgrade agent?

    in ESET PROTECT On-prem (Remote Management)

    Posted

     

    Hi All.
     
    I'd just like to say that after having spoken with the ESET support team, I've managed to remotely update client Agents and Software without the need for a work-around. The ESET Remote Aministrator console can handle everything.
     
    Open the Remote Administrator console.
    Select Admin (from left menu bar).
    Select Client Tasks.
    Under "All Tasks" > "ESET Remote Administrator" select "Remote Administrator Components"
    Create a New Task here.
     
    If you get some failures/errors (as I did - 1603 Fatal Error During Installation, or "File already exists"), it could be because there is a 'previous' install file in the way. I had to create another "Run Command" task to instruct the clients to delete this blocking file. Once done, re-running the task above worked 100%. I then created another task to deploy the latest Endpoint software version and that too worked 100%. There should be no need for a work-around.
     
    I'm happy to share more details if anyone needs.
     
    Thanks.

     

     

     

    Hi,

     

    I would like to upgrade the Agent on 50 computers from 6.3 to 6.4

     

    If you have time, can you supply step-by-step instructions for this.

     

    Many thanks,

     

    Paul

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