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Everything posted by 819b6ca

  1. I do not know for sure from which entity I made the purchase, although I presume it was as you have stated. Please provide me the appropriate link for "ESET LLC in the US" so that I can make contact. Thank you!
  2. I have a 3-device account. One is goes for my desktop PC, one goes for my Android, and there is presently no third device (although the Linux laptop is the intended target).
  3. Marcos: Perhaps I could have a one-off conversation with a member of your support team in which we could get down to some useful detail. How should I proceed? Thank you!
  4. Hello Marcos, Thanks for looking into this. As far as the Android "trial license" is concerned, I'm not sure what to say. Installed on my Android devices is "ESET Mobile Security (32-bit) v." By all accounts, it's current and not a trial license. Perhaps I have two (or more) e-mail addresses in use and we're just not on the same page. Anyway, I do know that I have NOT purchased a "license for NOD32 Antivirus for Linux." I presumed that my multi-device license would allow for me to automatically have AV for my Linux laptop, but apparently I am incorrect. It is possible for me to message you privately (or someone else with eset; maybe in chat?) with details of my account so that we can get this sorted out? Thank you!
  5. Good day all! I recently installed Linux Mint 19.3 on my laptop, and have now installed ESET NOD32 Antivirus 4. The installation appears to have gone well enough. However, the program is telling me that I have provided it an "Invalid Username and/or Password." In looking at the original e-mail from ESET, I am sure that both entries are correct. Nonetheless, I went ahead and requested that ESET e-mail me (using the registered e-mail address) those same credentials. What's in the e-mail matches what I already had, and, I am sure, entered in ESET on the laptop. Soooooooo, I'm confused. Perhaps I'm missing something, but if so, I'm mystified. I'd be grateful for whatever kind assistance I can get on this issue. Thank you!!
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