[Unsupported OS: OS 10.12 (Sierra)]

I ended up reinstalling ESET per the document above and now ESET is using up an extra seat.  How do I free up the previous seat?  My computer is now registered as computername-1.  Thx.

[Cannot deactivate client because it was "Activated from ERA"]

Oh boy.  I forgot there was an original license owner account that I used to create myself a security admin account when we rolled over to ESET 6.  I just logged in as the original owner and removed the computer.  Thank you both!

[Cannot deactivate client because it was "Activated from ERA"]

Hi folks.  I'm logged into ESET License Administrator on the web and under Unit Management I have several computers with "name", "name-1", etc highlighted in red as multiple products.  The issue I have is: I cannot deactivate/remove the computer in question because it says it has been "activated from ERA." (see attached screenshot)

 

I logged into ERA on my server and could not find the duplicate computer name to remove.  How do I remove this duplicate machine to free up the license seat?