How to post
Search the forum
Use the search function to search in existing topics that may deal with your issue. If you find an existing topic, continue with the discussion there and do not create a new one.
Do not report blocked websites
After cleaning a website from malware and taking measures to prevent further re-infection, request a re-check as per the instructions in the FAQ. This forum does not serve as a channel for requesting website re-check or disputing blocks or detections.
Find the appropriate forum to post in
Posting in the appropriate forum dedicated to your ESET product may expedite the response.
Use English language
Since this is an English forum, we kindly ask you to post in English so that moderators and other users understand you and can respond to your post. The only exception is the Czech and Slovak forum. If you do not speak English at all or not well enough, use an online translator.
Use an eloquent name for the topic
In the topic name describe the issue briefly with a few words.
Provide information about your environment
Include information about your operating system (incl. build, bitness), your ESET product name and version. If the issue has occurred after upgrade from an older version, include the older version number as well. If you have another security software installed as well, mention it please.
Provide step-by-step instructions
In order to find out the root cause of an issue, we may need to reproduce it ourselves on our end. Providing step-by-step instructions to reproduce it may be crucial for successful resolution. On Windows 10 you can use the Steps Recorder application.
Add screen shots for clarification
A picture is worth a thousand words. Adding an appropriate screen shot may clarify the issue without a lengthy description.
Provide logs gathered by ESET Log Collector
ESET Log Collector gathers basic logs from the ESET product, its configuration, system logs, etc. which is a good basement for analyzing issues. Only ESET staff can access attachments that you post.
- Search the forum