Thanks everyone, I will try to run the onboarding command.
I have learned to live with the manual "hands on approach" on our Mac users. But on this particular machine I can not get this dialogue:
Since I'm not getting this dialogue I am not able to allow network filtering and under Network > filters there should be two ESET filters but all I have is nothing there...
I have tried to create a new admin user on the machine and reinstalled ESET from that user but still nothing