[Nod32 totally hangs Photoshop for 30 seconds at each start up]

Thank you!

[Nod32 totally hangs Photoshop for 30 seconds at each start up]

Hi Tom, thanks for your answer.

 

Sure, I can contact my local support (Italy) but they will not be able to help with a technical problem like this

[Nod32 totally hangs Photoshop for 30 seconds at each start up]

Hello, after 20 days still not news from ESET?

 

Is there an official support that I can contact?

[Nod32 totally hangs Photoshop for 30 seconds at each start up]

I'm sorry for this another request but... no update from ESET?

 

Should I report the bug in another place?

 

Thank you

[Nod32 totally hangs Photoshop for 30 seconds at each start up]

Marcos, did you receive the file?

 

Please could you tell me how much will it take to analyze the problem? Weeks? Months?

 

I'm trying to understand if I need to install another antivirus

 

Thank you

[Nod32 totally hangs Photoshop for 30 seconds at each start up]

Ok, thanks to both.

 

I sent my log to Marcos as PM (did you receive it?)

 

Hope this will help to identify the problem as soon as possible.
 

Let me know if it is useful.

 

Thank you

[Nod32 totally hangs Photoshop for 30 seconds at each start up]

Hello Marcos and thanks for you reply.

 

Just a few questions:

 

1) I have the problem both with v8 and v9. Why should I downgrade to v8? 

 

2) In your link it is described a system called "Microsoft App-V (SoftGrid) virtual environment". I don't know what it is. What should I do?

 

3) Should I monitor a specific application as described in the link? Is it Photoshop or Nod32?

 

Thank you

[Nod32 totally hangs Photoshop for 30 seconds at each start up]

1. Start Photoshop CC 2014.2.2
2. It loads. I can use it for 5-10 seconds.
3. Then it hangs for 30-45 seconds: I cannot click anything in the User Interface. Cannot use it at all.
4. After 30-45 it works normally.

Very frustrating during day by day work.

1. Turn Eset32 v. 9 real time protection off.
2. Start Photoshop CC 2014.2.2
3. It works without any problem.

Originally I thought that Eset was scanning Photoshop Startup Temp file: I tried to exclude it from real time scan but the problem still happens.

 

I asked on Photoshop support forum and they told me to ask Eset: original thread (please note that I'm not the original poster, my name there is still Alberto): hxxp://feedback.photoshop.com/photoshop_family/topics/photoshop-cc-2014-2-2-regression-ui-hangs-on-startup-for-30-seconds?utm_source=notification&utm_medium=email&utm_campaign=new_comment&utm_content=topic_link

 

How can I fix this?

 

Nod32 v.9 up to date (problem also with v.8)

Photoshop CC 2014.2.2 up to date

Windows 8.1 Pro

Intel Core i7 5930K

Photoshop and Windows on an SSD

Temp on another SSD

 

Thank you