Martian

Sending log files. I can try that fix you suggested, but I do like to know if something is messing with my start menu. Waiting to catch screenshot. Of course it won't do it when I want it to. I'm sending log files now, I will send screenshot later. Thanks for your help essp_logs.zip

It's possible, but it's been days and days and it still keeps finding the same files. The log files just show the detections from the first days scans, so they must just be telling me about the same ones. I Also get constantly reminded about the same changes to the start menu. It's getting kind of annoying.

After initial scan, notifications keep popping up with same detections that I previously instructed the program to ignore, even with the bottom 2 checkboxes enabled that I believe said something like (paraphrasing) "exclude (or ignore) this (file) or (application)" and "exclude (or ignore) this (signature?)". At least 4 times the same files were detected (and interrupting me) even after I said to ignore and remember. Also I don't like the auto delete (or clean) of my files and programs without permission. I hate having to manually answer every detection, but if I have to do it to preserve my programs, I expect to only have to do it once, and not be asked continually regarding the same files or programs. Also if it's going to notify me in the corner, I should be able to click the notification and bring up the application interface and instruct the program how to deal with detection, not have it fade away while it's deleting my stuff. All IMHO, of course.

My bad. And maybe Amazons. I think it said mobile and then I saw Mac and maybe XOS and thought it could protect iphones. I'm sorry but still disappointed. Trying to find something to protect her phone as part of a package with our PC's and my android. Her iphone is subject to many more malicious events, like phishing attempts and she is much less capable of dealing with it. I thought iphones were supposed to be secure on their own. Again, sorry I jumped the gun, but I probably wouldn't have purchased if I'd known there was no iphone protection. I can say the main reason I picked this software is because it has one of the few privacy policies that respects the customers privacy.

Your website says you cover iPhones. Now that I have purchased and gone thru a bunch of bs You say you don’t support iPhones . Now I have to go thru the trouble of getting a refund on top of everything else.