Hello,
I don't know if anyone has ever experienced something similar, but I hope that I can get some advise on how to resolve the issue.
I live in Japan, but I don't speak Japanese. My previous license are about to expire in a few days. I decided to upgrade from ESET Internet Security to ESET Ultimate.
Unfortunately I ran into a problem. When I purchased the license from the local provider through the ESET International webpage, a lint to the installer was sent to me by email instead of the usual activation key. The installer didn't look anything like the English version ones I used before and was entirely in Japanese. When I contacted ESET, I was told that Japan's ESET does not support English. They said that they will refund my purchase, but did not provide any solution. It seems as if English speaking residence in Japan cannot get English version of the product or any proper support. After chatting with them using a translator, they said that I could buy license through the international website from any country I wish, therefore I should just chose the country that has an English version. However, after reading a bit, I realized that ESET licenses may be regionally locked, meaning that they can be activated only within the country where they were sold. One additional possible issue is the support. I read on some forums that there may be issues with receiving support if the product was purchased from a different country. First, I don't have any way to know which ones are locked regionally and which ones are not. Second, the prices in most English speaking countries are around 5 time higher than here in Japan. I am not willing to pay 5-times the price, especially when there are other software security solutions that are just as reliable, but much cheaper. I've been a loyal customer of ESET for about 15 years (ever since it was just NOD32) and I'd prefer to stay with ESET, but it seems that I am more or less getting forced to switch to another security software.
Does anyone know what can I do in this situation? My current license expire in 3 days.
Thank you in advance.