TISec-Roland

Thanks for the response. I am actually exploring the Endpoint Security product and playing around with the settings and rules. Seems like I actually have to do some testing with real malware samples to figure this out. But thanks for sharing your experience, if there were already some alerts without manually adding rules, then maybe there are already hidden HIPS rules. It would be nice if someone from ESET actually confirms this. Thanks again and best of luck in fixing your issue!

Sorry for piggybacking on this thread. Will the HIPS only work if the rules are applied? Are there no default rules that HIPS uses after its enabled?

Thanks for confirmation. Is there an estimated date on when will Endpoint Security v8 for macOS be available?

I came across two articles: - Patch Management - Version 6 vs Version 7 It would be very much ideal for Endpoint Security for macOS to have the advantages of Antivirus Version 7 and the capability of Patch Management. Will these features be available for macOS versions of the Endpoint Security product? If so, is there an estimated date for these?

This is noted. I'll send updates on this threads if I come across the same issue on our tests. Thanks again.

Hello @Marcos, Thanks for your response. After restarting the device a couple of times, the alert "Product Not Installed" has disappeared. We will do another test on a different device and follow your instructions this time. Can we keep this thread open for the time being while we continue to observe and troubleshoot? Thanks.

Hello, I am experiencing an issue right now where the ESET Endpoint Security for macOS is showing "Product Not Installed" on our ESET Protect Dashboard. We have confirmed that the device has ESET Endpoint Security installed (see images below). The concerned device is running macOS Sonoma 14.5 with the latest updates. Please advise on what can we do to remedy this problem. We have policies in place for the ESET Endpoint Security product that is not taking effect because ESET thinks our devices don't have the product. Thank you!