Doug80122

Thank you! I found it, changed the setting and I'll see if that works.

Hello, I might have a different version of ESET. This is what my main screen looks like.

Thank you for your help. However, I have looked everywhere and can't seem to find the "Profile" option you show in your screenshot. Any tip there? Thank you again.

It says the zipped file exceeds the maximum allowed. (I'm working on getting a screenshot for you. Thank you for your help.

It is version 17.1.11.0 I ran the Log Collector and the results are attached. collector_log.txt

There are three members in my family and all three of us have ESET subscriptions. Mine is the only one that pops up several times a day with information that an update is ready to download. I tried a couple of months ago to get help and didn't get much but the problem seemed to resolve itself. Now it is back and instead of a few times a week, it is now multiple times a day. If I ignore it, the message keeps appearing and I get a reminder on my Taskbar to address it. If I download the update it does nothing to keep the pop up from continuing to alert me that there is an important update for me. Again, this never happens with my other family member's accounts. If anyone has any ideas that would be great. I'm about ready to give up and get a different security program since this is getting really annoying. Thank you.