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Alloneword

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    Given up trying to get any support

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    2 hours ago, Marcos said:

    You should be able to find authorized partners at https://www.eset.com/uk/partner/finder/

    If you have a valid license, you can contact the seller from whom you purchase it and extend it to 3 devices. It should be cheaper than purchasing separate licenses for each device.

    I bought my 2 license deal from your site a while ago so i will just add an extra license to that and that should cover her, many thx

     

    All1

    Given up trying to get any support

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    4 hours ago, Marcos said:

    The license you provided was canceled. It was issued to a person from Afghanistan and had been used for activation on thousands of machines before it was canceled. If you have paid for it, unfortunately you have fallen a victim of fraud. To prevent this, we strongly recommend purchasing a license from an authorized seller.

    Yep been confirmed by eBay account was hacked and taken over have my refund, do you have a list of authorized seller’s or would it be cheaper to upgrade my licence to 3 machines?

    All1

    Given up trying to get any support

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    I have a 3 year 2 machine deal for myself and its registered to a different email address to the forum addy, I bought the other one for a laptop im giving my sister and that is regestered to her email addy, sorry i dont know how to find public license ID on v12 which is what she has installed, i will send you via PM mine and her details so you can sheck what is going on as i'm lost

     

    All1

    Given up trying to get any support

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Well i have to say i'm very miffed at ESET and it's so called support option, and have been forced to post here, ESET it would be nice is legal holders could get some decent support rather than having to post in open forums,

    I have an issue with both an email address to access an account with you 3 device, and also lic manager and constant errors, i'm not oing to post SN in open forum of course any chance andyone from ESET to reach out so i can find out what is goingon with Lic Manager etc

     

    All1

    No idea how what these errors mean

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    I am running Win 7 U X64 and below is my readout from ESET Smart Security,

      

    Detection Engine: 19291 (20190502)
Rapid Response module: 14134 (20190502)
Update module: 1014 (20180123)
Antivirus and antispyware scanner module: 1551.1 (20190424)
Advanced heuristics module: 1192 (20190204)
Archive support module: 1286 (20190404)
Cleaner module: 1191 (20190410)
Anti-Stealth support module: 1150 (20190225)
Firewall module: 1386.4 (20190418)
ESET SysInspector module: 1275 (20181220)
Translation support module: 1733 (20190319)
HIPS support module: 1353.2 (20190416)
Internet protection module: 1364 (20190401)
Web content filter module: 1068 (20190322)
Advanced antispam module: 7798 (20190415)
Database module: 1104 (20190320)
Configuration module (33): 1745.7 (20190326)
LiveGrid communication module: 1052 (20190122)
Specialized cleaner module: 1012 (20160405)
Banking & payment protection module: 1149 (20190423)
Rootkit detection and cleaning module: 1019 (20170825)
Network protection module: 1679.1 (20181127)
Router vulnerability scanner module: 1061 (20190329)
Script scanner module: 1050 (20190416)
Connected Home Network module: 1030.2 (20190424)
Cryptographic protocol support module: 1028.1 (20190327)
Databases for advanced antispam module: 2663 (20190502)
Deep behavioral inspection support module: 1068.1 (20190321)

     

    Since i upgraded a while ago i keep getting 3 error messages which I have no idea how to stop them and i'm wondering if anyone can help me out explaining, 1) if they are anything to do with ESET as i think the first 2 are down to to email provider (ionos.co.uk) the first 2 are as follows:

    1911048994_Sendingemailerror.jpg.d9533a21fa602d9cd3e8c2c373ac4dfa.jpg288860227_recemailerror.jpg.6cb7dceac5e34532a215e2444c3fbac4.jpgESET.jpg.7182c278f248da218082cefd09c1b763.jpg

     

    Any help is welcome.

     

    All1

     

    ESET SS saying SN is fake

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    1 hour ago, Marcos said:

    I'll check with our teams and investigate what happened. Did you purchase it directly from ESET UK or from a local reseller? If you have a receipt from the seller, please take a photo of it and supply it to me as a proof of purchase.

    No did not buy it from yourself, i have been given a new key and that seems fine now but i will PM you that key so you can check that if you want to just to be safe

    ESET SS saying SN is fake

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    According to an email i got from ESET they say the following:

    Quote

    Good Afternoon,


    As we discussed, this license is from another country so we’re not able to support it.

     

    I hope the trial suits you and that you’re able to get your money back from the eBay seller

     

    Regards

    I have no idea where they get the "As we discussed" bit as i have not spoken to anyone about this before, I have converted my old version into a trial version for the time being until i know what is going on

    ESET.jpg

    eScan folder 45GB in size

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    I run win 7 U x64 on to small ssd's one is used as a back up option the other is what i use on a daily basis and it's only 256GB in size i ran TREESIZE the other day and was shocked at it's size, How come some of the files are so big?

    When i set it up i know i asked it to log the logs in diagnostic level, but for the life of me i can't find that option in the version i'm running now 11.1.54.0, is my diagnostic level the problem, if so how do i find the settings to alter it, and what level should it be at and how do i delete the massive files i already have on the system without causing issues with ESETSS?

     

    All1

     

    Oh by the way due for renewal in next couple of months so if you have any 50% discount codes hanging around just PM me the info :D

    eScan.jpg

    How to check if SN have been used before

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by Alloneword
    Forgot something

    Marcos when i bought my keys from Amazon they were being sold by yourselves so i presume they were safe and to be honest i have had no issues with them, also new keys i'm looking at come from a company you work with, so again should be ok and a large saving over retail price.

    Thanks for link Tom I'll go via UK office now.

     

    All1

     

    Something else i forgot to add and that is paypal offer 180 days money back if fake/dodgy SN so i have 6 months cover

    Issue with firewall, mobile can't connect

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    I am still using 8.0.319.

     

    I have issues with my firewall, where it is stopping my mobile from connecting to the router, when i disbale my firewall totally i have no issues connecting from the mobile.

     

    Can someone give me some advise on how to fault find this issue i presume it's the firewall as disabling it gives me no issue, I have had a few pop ups come up where is saying it sees a new connection and it it home network or public/work network, given it's a home network i have always clicked this option even though ESET says i should click work/public.

     

    Any info you need from me just ask screenshots etc

     

     

    All1

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