Lab24
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Posts posted by Lab24
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Hello,
I have recently installed eset Internet Security (v. 15.2.17.0) on a new computer. On setting up my email account in Microsoft Outlook (the desktop program), I noticed lots (around 100) emails being classified as spam whilst Outlook downloaded emails from the server - a few of which were genuine spam, but most of which were either from perfectly safe mailing lists, or - in a few cases - important emails: one from my bank, and another from my Mother! Eset added [SPAM detected by ESET] to their subjects.
I had a look in settings, and managed to turn off eset adding text to email subjects (via 'advanced setup' > 'Web and email' > 'Email client protection' > 'Antispam protection' > 'Add text to email subject'). I also changed the 'folder' setting, so future messages eset identifies as spam are moved to a special 'Spam (detected by eset)' folder - that way, for each email, I can see whether it was my email provider or eset that identified it as spam.
Is there a way I can remove [SPAM] and [SPAM detected by ESET] from these email subjects? I have marked the safe emails as 'not spam' and added their addresses to the safe senders list, but the altered subjects remain.
Thank you,
William
Emails incorrectly marked as spam
in ESET Internet Security & ESET Smart Security Premium
Posted · Edited by Lab24
Thanks for getting back. Unfortunately, emails still have [SPAM] in their subjects, even after marking as not spam (right clicking > 'eset internet security' > 'Not spam'). I'm not sure if I'm doing something wrong?