[BSOD - ekrn.exe]

Hi

 

NOD32 Antivirus 64-bit.

 

The latest module (20150620) seems to be causing blue screen of death errors after logging into Windows 7 after a reboot.

Did a dump trace and while it says it is a hardware failure (x00000124), the driver is ekrn.exe.

I then used Autoruns in Safe Mode to disable everything with ESET in it. Rebooted successfully. Uninstalled NOD32.

Rebooted a couple of times to make sure it was working.

I then downloaded the latest version of NOD32, using the web-installer. Installed it and allowed it to update to the latest module. When i rebooted I again got the BSOD.

 

I have uninstalled again.

Below is the analysis from my memory dump if someone can make any use of it.

 

4: kd> !analyze -v

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*                        Bugcheck Analysis                                    *

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WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: fffffa800ddbb028, Address of the WHEA_ERROR_RECORD structure.

Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.

 

Debugging Details:

------------------

 

 

BUGCHECK_STR:  0x124_GenuineIntel

 

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

 

PROCESS_NAME:  ekrn.exe

 

CURRENT_IRQL:  f

 

STACK_TEXT:  

fffff880`009bbb58 fffff800`03c05a3b : 00000000`00000124 00000000`00000000 fffffa80`0ddbb028 00000000`bf800000 : nt!KeBugCheckEx

fffff880`009bbb60 fffff800`03794c33 : 00000000`00000001 fffffa80`0dc11d30 00000000`00000000 fffffa80`0dc11d80 : hal!HalBugCheckSystem+0x1e3

fffff880`009bbba0 fffff800`03c05700 : 00000000`00000728 fffffa80`0dc11d30 fffff880`009bbf30 fffff880`009bbf00 : nt!WheaReportHwError+0x263

fffff880`009bbc00 fffff800`03c05052 : fffffa80`0dc11d30 fffff880`009bbf30 fffffa80`0dc11d30 00000000`00000000 : hal!HalpMcaReportError+0x4c

fffff880`009bbd50 fffff800`03c04f0d : 00000000`00000008 00000000`00000001 fffff880`009bbfb0 00000000`00000000 : hal!HalpMceHandler+0x9e

fffff880`009bbd90 fffff800`03bf8e88 : 00000000`00000002 00000000`00001000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55

fffff880`009bbdc0 fffff800`0367a1ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40

fffff880`009bbdf0 fffff800`0367a013 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c

fffff880`009bbf30 fffff800`03672394 : fffff800`0391fcd9 fffff880`06c67b60 00000000`00000040 00000000`00000000 : nt!KiMcheckAbort+0x153

fffff880`06c67638 fffff800`0391fcd9 : fffff880`06c67b60 00000000`00000040 00000000`00000000 fffff880`00000004 : nt!memmove+0xb4

fffff880`06c67640 fffff800`0391f9df : fffffa80`0f971060 00000000`002b0000 fffffa80`0f462060 00000000`0949c968 : nt!MmCopyVirtualMemory+0x28d

fffff880`06c679f0 fffff800`0367ab53 : fffffa80`0f6c0060 00000000`08eae728 fffff880`06c67a88 00000000`000005e4 : nt!NtReadVirtualMemory+0xff

fffff880`06c67a70 00000000`772bdfaa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13

00000000`08eae708 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x772bdfaa

 

 

STACK_COMMAND:  kb

 

FOLLOWUP_NAME:  MachineOwner

 

MODULE_NAME: hardware

 

IMAGE_NAME:  hardware

 

DEBUG_FLR_IMAGE_TIMESTAMP:  0

 

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

 

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

 

Followup: MachineOwner