This is an English forum. If you don't speak English at all, try using a translator and pasting the translation here. Anyways, it seems that you have already contacted the Spanish distributor so I'd suggest waiting a bit until they respond.
Hello Marcos thank you very much for answering the issue , then I will wait for the response from ESET , Spain forgive me for the language but needed help, but you left me quiet thank you very much , do not forget my case please.
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Hello Marcos thank you very much for answering the issue , then I will wait for the response from ESET , Spain forgive me for the language but needed help, but you left me quiet thank you very much , do not forget my case please.