IT Manager
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Posts posted by IT Manager
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On 7/16/2022 at 6:06 AM, Marcos said:
Please carry on as follows:
- Enable advanced logging under Help and support -> Technical support
- Reboot the machine
- Reproduce the issue
- Stop logging
- Collect logs with ESET Log Collector and upload the generated archive here.
Also please bear in mind that ESET Smart Security Premium is a product for home users and is not intended for installation in bigger networks. The product cannot be managed remotely by ESET PROTECT for instance.
I support a number of small offices. I was directed by ESET sales to use the Smart Security Premium for offices that have 5 PC's or less without a dedicated server. So, for the small clients that were previously using other solutions (Avast, Symantec, McAfee, etc.) I have been replacing with ESET Smart Security Premium. If you are suggesting they use ESET Endpoint Protection instead, I am happy to use that moving forward when registering new customers.
The initial install appears to go well. Upon initial install from the downloaded installation file there are no errors. The issue arises immediately following the initial update that ESET does right after installation.
It appears to be happening on every machine I am installing it on. I am downloading ESET Smart Security directly from the ESET website independently on each computer that I am installing it on.
I have attached the logs. Thank you for your assistance.
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When installing ESET Smart Security Premium 15.2.11.0 on a new workstation under Computer Protection it shows ESET LiveGuard and Proactive protection in red. Computer protection says not all required computer protection features are active.
I tried uninstalling the program and reinstalling it. The issue persists.
The company owner is not satisfied with this warning.
Please advise on how to resolve it.
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Latest version of ESET Smart Security 2022 is installed on workstations and up to date.
Outlook 365 is the mail client on all workstations.
Email host is Google Workspace for small business.
All users are experiencing the same issue since installing ESET Smart Security.
When you respond to an email that someone sent you and click send, the email does get sent out and delivered to the recipient, but a copy of the email is created and put in the drafts folder.
The issue is resolved if I open ESET Smart Security and configure the email scanner so that it does NOT scan outgoing emails.
The company is highly regulated by New York State however and is required to scan outgoing emails for viruses and malware.
Is there a resolution for this where I can enable outbound scanning and not have the messages get put into the draft box?
ESET LiveGuard & Proactive protection show as non-functioning after initial install of ESET Smart Security Premium
in ESET Internet Security & ESET Smart Security Premium
Posted
The following uploads are from a different computer from a different client of mine with 7 Windows 10 Pro workstations that I recently migrated to ESET Smart Security Premium. Every one of those workstations is experiencing the same issue as are all the workstations at the other client's location. Two different clients - two different locations - same issue on all the computers. All have had ESET Smart Security installed within the last 2 months.
essp_logs.zip