Can't access the Cloud Management Portal in ESET PROTECT Posted March 29, 2022 · Edited March 29, 2022 by Robert Smith Hello We have not been able to access the ESET Protect Cloud today using the link from the Dashboard. Clicking either the ESET Protect Cloud link from the dashboard or from the navigation bar redirects us back to the ESET MSP Administrator. Have also tried looking at my history and going directly to https://eu02.protect.eset.com/era/webconsole/ but still get redirected back to https://msp.eset.com/ema/dashboard Troubleshooting I Have tried: Clearing Browser Cache Clearing DNS Cache Trying Edge insted of Chrome Trying a Private Browsing session. Asking a Collegue who is in the office to try (I am working from Home) but they are having the same issue.
Can't access the Cloud Management Portal
in ESET PROTECT
Posted · Edited by Robert Smith
Hello
We have not been able to access the ESET Protect Cloud today using the link from the Dashboard. Clicking either the ESET Protect Cloud link from the dashboard or from the navigation bar redirects us back to the ESET MSP Administrator.
Have also tried looking at my history and going directly to https://eu02.protect.eset.com/era/webconsole/ but still get redirected back to https://msp.eset.com/ema/dashboard
Troubleshooting I Have tried:
Clearing Browser Cache
Clearing DNS Cache
Trying Edge insted of Chrome
Trying a Private Browsing session.
Asking a Collegue who is in the office to try (I am working from Home) but they are having the same issue.