i have a question about troubleshooting. I got problems installing an ESET product and tried to find the reason.
1. First i thought i have to generate a report to get the reason of the failed task. But there is no detailled description to find out the problem.
2. I've created a policy that forces the client to raise the loglevel to "error". After that i read out the logfile to find out the reason of abortion.
Is there a possibility to read that log in der Remote Administration Console? It's very uncomfortable to create a policy, try that task again, connect to the client that failed, open the logfile and find out what the problem is.
Maybe i missed something in the ESET Remote Administrator Webfrontend? The Reports dont give me that information I'm searching for.
Client-Tasks - Troubleshooting
in ESET PROTECT On-prem (Remote Management)
Posted
Hello,
i have a question about troubleshooting. I got problems installing an ESET product and tried to find the reason.
1. First i thought i have to generate a report to get the reason of the failed task. But there is no detailled description to find out the problem.
2. I've created a policy that forces the client to raise the loglevel to "error". After that i read out the logfile to find out the reason of abortion.
Is there a possibility to read that log in der Remote Administration Console? It's very uncomfortable to create a policy, try that task again, connect to the client that failed, open the logfile and find out what the problem is.
Maybe i missed something in the ESET Remote Administrator Webfrontend? The Reports dont give me that information I'm searching for.
Software:
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