[Login to manage your licence fails]

Thanks for the reply.  I'd checked carefully for leading or trailing spaces, so not that.

I've not got a cookie manager nor blocked any ESET cookies.

I'll be contacting support once they reopen after Christmas.

[Login to manage your licence fails]

My license is due to expire, but when I go to https://shop.eset.co.uk/licence/login I can't get past the login screen.
I've already had my details emailed to me, so know they are correct.

If I try by licence key, it says the key is invalid, depiste being pasted from the email i received 30 minutes ago!

If I try by username/password, the screen simply refreshes - no error, but can't get to the next stage to renew the license.

If I change the password, I get an error (as expected) which confirms that the username/password entered originally are correct.

I've tried using a different browser in case it was a cookies problem, but no change.

Any ideas?

[Problem with ESS 8 - cannot save settings or firewall rules]

I'm also getting permissions problems.  Error messages I've had include:

 

"An error occured while reading control file.  The Personal firewall will not work." - comes up each time I start the computer

"An error occurred while saving the configuration.  Please make suer that you have permissions to change settings." - comes up if I change something in advanced settings

 

Running Windows 7, ESET 8.  Account I'm logged into is in the administrators group.

 

I've tried:

- Starting the ESET gui using "Run as administrator"

- Uninstalling and reinstalling ESET Smart Security

- Explicitly giving my user "Full Control" permission to the ESET registry keys