[Question about automatic license renewal]

Thanks everyone for the help! ESET Russia technical support has replaced the keys with new ones.

[Question about automatic license renewal]

7 hours ago, peteyt said:

The problem is the site appears not to be an official Eset site and so you'd have to contact the site. Is the site well known?

These are very large and well-known online and offline stores.

[Question about automatic license renewal]

I prefer to buy boxed versions of ESET products. The box directly says "Perpetual license for 1 device. The license starts from the moment of activation. With this kit, the user can activate a new license for 5 years for one device with the right to renew the license for an unlimited period of time. transition to a new version of a similar product ESET NOD32 ".

[Question about automatic license renewal]

4 hours ago, itman said:

It's actually a 5 year license; see below screen shot. I don't know what "free renewal" means but suspect it's a marketing ploy. All it means is you can renew for free (that's a given) but you will have to pay for a new license when the existing 5 year license term expires.

Alas, this is a massive deception of buyers. 1, 2, 3.

[Question about automatic license renewal]

4 hours ago, Marcos said:

Please provide your existing public license ID in the form of XXX-XXX-XXX.

You can find in in the EMS menu -> License.

3AA-BDE-RSE

3AA-BKE-N4H

[Question about automatic license renewal]

On the territory of Russia, such licenses are sold in large electronics stores (including boxed versions).

Here is one example .

[Question about automatic license renewal]

Hello! Purchased a lifetime license for ESET Mobile Security. There is a receipt confirming the purchase. After the expiration of a five-year period from the moment of activation, automatic re-registration did not occur. Contacting the Russian representative office (support@esetnod32.ru) and the head of ESET in Russia and the CIS, through the feedback form (https://www.esetnod32.ru/feedback/from_director/) did not bring any results. Tech support writes: Your appeal No. SR00173554 has been taken into operation. Your appeal No. SR00171928 has been taken into account. Two weeks passed, and silence. Repeated requests to technical support are closed without explanation. I ask for help in solving this issue.