[Eset Endpoint v8.1 LiveGrid connection problem]

31 minutes ago, Marcos said:

Please enable advanced antispam logging under Tools -> Diagnostics, reproduce the error, disable logging, collect logs with ESET Log Collector and finally upload the generated archive here.

Dear Marcos,

How the logs would give you informations on the fact that the domain avcloud.eset.sk cannot be resolved ??
Domain resolution have nothing to do with ESET application.
I'm not willing to send logs as I don't know which informations are gathered.

Regards,

Olivier

[Eset Endpoint v8.1 LiveGrid connection problem]

On 7/19/2021 at 11:57 AM, Marcos said:

With Endpoint 8.1 the communication with LiveGrid has changed and instead of DNS it is now carried out via TCP and UDP on port 53535. In case of using an http proxy, you don't need to open communication on port 53535 but the proxy needs to have http tunnel to avcloud.eset.sk:53535 allowed.

Dear Marcos,

I'm also experiencing this annoying Live Grid pop message, but on EIS product.
Reading your quoted post where you mention avcloud.eset.sk, I did try to resolve the domain and I got no answer for him, this domain cannot be resolved, 8.8.8.8 is main Google DNS server.

Olivier

❯ dig avcloud.eset.sk @8.8.8.8

; <<>> DiG 9.16.15-Debian <<>> avcloud.eset.sk @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 53883
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;avcloud.eset.sk.               IN      A

;; AUTHORITY SECTION:
eset.sk.                1800    IN      SOA     dns1.p04.nsone.net. domains.eset.com. 1631081630 3600 600 604800 3600

;; Query time: 40 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Sat Sep 11 12:24:18 CEST 2021
;; MSG SIZE  rcvd: 114