[Black Screen after installing ESET Endpoint Antivirus]

Hello Team, 

Do you have any ideas about this problem?

Thank you. 

[Black Screen after installing ESET Endpoint Antivirus]

Sorry, new logs - https://drive.google.com/file/d/1NvBa48QfHTjNR_L2EyWrM1spGGuFaVfq/view?usp=sharing

[Black Screen after installing ESET Endpoint Antivirus]

Hello Team, 

After installing  ESET Endpoint Antivirus customer has a problem with winlogon process. 

1. The black screen appears when logging out of a Windows session

2. The black screen appears when user trying to connect via RDP (insted remote pc's screen user looks black window)

3. The black screen appears on a remote pc when remote user truing to connect via RDP

 

 

 

Could you please provide information on the cause of this problem? Thank you. 

[ESET Mail Security Cluster wizard - Nodes install error]

Hello Team, 

Could you provide some info about error 'Error 106 occurred when creating the certificate'? Customer trying to install EMS on the cluster using these recomendations https://help.eset.com/emsx/10.0/en-US/idh_cluster_wizard_page1.html 

The error occurs at the certificate creation step. It does not reach the installation. 

Logs from nodes - https://drive.google.com/file/d/1icFidkiz96ugdgiAD_3hudm_cVLh7WRi/view?usp=sharing

Thank you. 

 

[Windows does not load after update KB5027215]

Full memory dump is uploded here https://drive.google.com/file/d/1h25eGkrlTBZwojvq0jl0ZFq_XsAneHL-/view?usp=sharing

Thank you

[Windows does not load after update KB5027215]

Hello, unfortunately, after disabling Defender did not solve the problem. Only disabling of real-time protection Eset module solved the problem.

[Windows does not load after update KB5027215]

Hello Team, 

Could you please provide some info about reason of issue? Windows does not load after uploading update KB5027215. If user turns off real-time protection of ESET,  windows starts normal.

Microsoft Windows 10 Pro (64-bit, x64), 10.0.19045.2965 

ESET Product: ESET Endpoint Antivirus 10.0.2045.0

DUMP & Log Collector https://drive.google.com/drive/folders/1GpSOyqyBpKrK4EeYQtdFL_F6ANu5Cmdm

Thank you. 

[ESET Mail Security False Positive Anti-spam]

Hello Team, 

Could you please check this domains:

us6-usndr.com
mavili.ru
fort-telecom.ru
atekr.ru
keyguard.ru
videoglaz.ru
rt-i.ru
geoline-tech.com
n-p-c.ru
tvoe.tv
itss.su
stroydablkom.ru
alufnn.ru
as152.ru
avangard-cable.ru
ravelinspb.ru
elics.ru
expert-cable.ru

And if these domains is clear, please remove it from eset cloud black list of antispam. 

[ESA change port for connect to db]

Hello, We have a need to change the postgres DB port on the DB server so that the ESET server accesses another one. Now it is set to 5432, how to correctly transfer the database to another port without data loss?

[Modifying an existing installation - User installations are disabled via policy on the machine]

thanks, but why is it not possible to modify? https://help.eset.com/efsw/9.0/en-US/modify_remove_installation.html

[Modifying an existing installation - User installations are disabled via policy on the machine]

Hi, when i try to remove some component of ESET Server Security - an error occurs "User installations are disabled via policy on the machine"

OS Windows Server 2019 - clean (no domain)

ESET Server Security 9.0.12013.0

efsw_logs.zip

[EI unknown code]

Hello, Could you please provide some info about this code (see screenshot)?  Is this some kind of internal designation or what are they for? And is there any information describing these codes? Or do they just serve as tags for easier search?

Thank you.

[Mail Security Rule examples Message Body]

On 6/10/2022 at 3:05 PM, Marcos said:

To put right, the change was already made to the existing version but requires a newer Configuration engine module which has not been released yet.

Thank you. 

[Mail Security Rule examples Message Body]

2 hours ago, Marcos said:

This has been added to v9 in the mean time, it has not been released yet. 

Added: The option to filter emails (message body) according to the list of words. (e.g. profanity words)

Is it means it functions will be work now? Or will this function work in the next build?

Hello, thanks. But v9 is already out https://www.eset.com/int/business/download/mail-security-exchange/

 

[Mail Security Rule examples Message Body]

Hello, 

When creating the rule "Message body - contains/contains one of" and indicating the content of the word "mine" - all words containing these 4 letters fall under the rule: "Fomina", "terminal",etc. How can I specify that only this whole word is checked, and not as an occurrence in other words? Thanks. 

[Old name PC in Advanced Settings of All-in-one Installer (or Agent Live Installer)]

ESET PROTECT (Server), Version 9.0 (9.0.1144.0)
ESET PROTECT (Web Console), Version 9.0 (9.0.138.0)

WS 2012 R2

Hello, when I created All-in-one Installer (or Agent Live Installer) I see old name of my server, although I changed server name a long time ago. 

Repair of EP; synchronization with AD; rename computers task; withdrawal and re-entry of the computer to the domain; registry cleaning; Clearing the DNS cache does not solve the problem. This problem occurs for many users. Could you plese some info how to solve this problem? Thanks. 

 

[ESET Management Agent install on CenOS9 Error checking peer certificate: NOT_VALID_PFX]

17 hours ago, Marcos said:

Are you using a FIPS compatible version of OpenSSL?

Apparently not:

[root@centos9 ~]# openssl version
OpenSSL 3.0.1 14 Dec 2021 (Library: OpenSSL 3.0.1 14 Dec 2021)

Is it necessary to use this (FIPS)?

[ESET Management Agent install on CenOS9 Error checking peer certificate: NOT_VALID_PFX]

Hello, Agent installation fails "Error checking peer certificate: NOT_VALID_PFX"

 

EraAgentInstaller.log

[ESET Protect: Error occurred while checking database connection]

Hello, could you please some recommendation about this error? the product was installed according to these instructions https://help.eset.com/protect_install/80/en-US/component_installation_server_linux.html

EraServerInstaller.log customer_info.zip