faust6
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Posts posted by faust6
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Is there a way to file dispute? I have tried a lot of time everything mentioned in your support artilce: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141
Our case is that eset is blocking our website r e g i n o u t dot com and it is also blocking our exe (reginout_setup.exe). Eset considers our software as a variant of win32/adware.
We are being punished and denied just treatment because of the following reasons:
1- We follow google software principles
2 - We never distribute malware/adware/toolbar or any other crapware along with our software
3 - We do not spam people
4 - Our software is listed on cnet, microsoft pinpoint, tucows and all major downloading website
5- We distribute our software with Verisign certificate
6 - Our software company is Intel's premium elite partner
Why on earth our website and software being blocked by eset? How can we get justice? Why are our customers being denied to use our system utility software when they want to use it?
I request you to please solve our problem and PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE do not again suggest me to email to the samples@eset.com or samples@eset.sk
These guys dont even bother to reply.
Please fix our problem, I would be grateful to you and would spread a good word of mouth for your dispute resolution effort.
What you need to do is to reanalyze our website and software and fix this FALSE Positive.
ESET Has Blocked My Site - What To Do?
in Malware Finding and Cleaning
Posted
How do you define a malware btw?
Task is just to launch software on windows startup .. user can disable it in settings. ESET is detecting site even before that!
I hope someone from ESET takes notice and fairly deal with this matter which is hurting Eset's and ours reputation.