[ekrn.exe Crashes on Win2016 with RDS]

Good day,

I have applied all the Terminal server recommenation and still getting error with ekrn.exe process. Restarting the server fixes the problem for 2-3 days

Error in Windows Eventlog: C:\Program Files\ESET\ESET Security\Modules\em039_64\1706\em039_64.dll

[ekrn.exe Crashes on Win2016 with RDS]

1 hour ago, DJ007 said:

The command fails. I will create a support ticket with local ESET distributor.

C:\temp>procdump -ma -e ekrn

Error opening ekrn.exe (12788):
Access is denied. (0x00000005, 5)

Local case number [## 85514 ##] [SR]

[ekrn.exe Crashes on Win2016 with RDS]

The command fails. I will create a support ticket with local ESET distributor.

C:\temp>procdump -ma -e ekrn

Error opening ekrn.exe (12788):
Access is denied. (0x00000005, 5)

[ekrn.exe Crashes on Win2016 with RDS]

Good day,

Please may you help me. I have a problem with ESET service stopping and starting every second. Reboot fixes the problem for few days.

I have noticed that the service has problems after an update. I looked at the Windows eventlog for the first ESET service stop event and it coincides with the date on the update files lastupd.ver, mod.ver and upd.ver 

I have attached the ESET Log Collector's logs

efsw_logs.zip