YOUR PACKAGE extractor IS BROKEN!!! FIX IT PlEASE and stop blaming users!!!
I tried all the steps in your support document. I contacted support via chat and they blew me off! AND I successfully reinstalled the previous version. I am not running BiG Sur I am running Catalina! I went above and beyond ran a find to remove any and all crumbs that the uninstaller left behind.
Yet I still get this:
Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <background> has an unsupported MIME type: image/data
Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber
Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber
Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <layout-direction> has an unsupported MIME type: X-NSObject/NSNumber
Nov 30 16:46:27 Peters-MacBook-Pro-7 installd[804]: PackageKit: ----- Begin install -----
Nov 30 16:46:32 Peters-MacBook-Pro-7 installd[804]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Installer.pkg”." UserInfo={NSLocalizedDescription=An error occurred while extracting files from the package “Installer.pkg”., NSFilePath=/Library/InstallerSandboxes/.PKInstallSandboxManager/D2E7ECCC-2FCF-43CA-8D00-C58C5306327D.activeSandbox/Root/Applications, NSURL=file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg, PKInstallPackageIdentifier=com.eset.esetCyberSecurityPro.ESETCyberSecurityPro.pkg, NSUnderlyingError=0x7fae032e3900 {Error Domain=PKXARArchiveErrorDomain Code=101 "archive verify failed" UserInfo={NSURL=file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg/Payload, NSFileOwnerAccountID=501, NSFileHFSTypeCode=0, NSFileSystemFileNumber=23, NSFileExtensionHidden=false, NSFileSystemNumber=16777226, NSFileSize=151425600, NSFileGroupOwnerAccountID=20, NSFileHFSCreatorCode=0, NSFileOwnerAccountName=lerici, NSFilePosixPermissions=420, NSFileCreationDate=2020-11-23 21:29:41 +0000, NSFileType=NSFileTypeRegular, NSFileGroupOwnerAccountName=staff, NSFileReferenceCount=1, NSFileModificationDate=2020-11-23 21:29:41 +0000, NSLocalizedDescription=archive verify failed}}} {
NSFilePath = "/Library/InstallerSandboxes/.PKInstallSandboxManager/D2E7ECCC-2FCF-43CA-8D00-C58C5306327D.activeSandbox/Root/Applications";
NSLocalizedDescription = "An error occurred while extracting files from the package \U201cInstaller.pkg\U201d.";
NSURL = "file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg";
NSUnderlyingError = "Error Domain=PKXARArchiveErrorDomain Code=101 \"archive verify failed\" UserInfo={NSURL=file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg/Payload, NSFileOwnerAccountID=501, NSFileHFSTypeCode=0, NSFileSystemFileNumber=23, NSFileExtensionHidden=false, NSF
Nov 30 16:46:32 Peters-MacBook-Pro-7 Installer[38833]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Nov 30 16:46:32 Peters-MacBook-Pro-7 Installer[38833]: Displaying 'Install Failed' UI.
Nov 30 16:46:32 Peters-MacBook-Pro-7 Installer[38833]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
Update won’t install
in ESET Cyber Security (for Mac)
Posted
YOUR PACKAGE extractor IS BROKEN!!! FIX IT PlEASE and stop blaming users!!!
I tried all the steps in your support document. I contacted support via chat and they blew me off! AND I successfully reinstalled the previous version. I am not running BiG Sur I am running Catalina! I went above and beyond ran a find to remove any and all crumbs that the uninstaller left behind.
Yet I still get this:
Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <background> has an unsupported MIME type: image/data
Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber
Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber
Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <layout-direction> has an unsupported MIME type: X-NSObject/NSNumber
Nov 30 16:46:27 Peters-MacBook-Pro-7 installd[804]: PackageKit: ----- Begin install -----
Nov 30 16:46:32 Peters-MacBook-Pro-7 installd[804]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Installer.pkg”." UserInfo={NSLocalizedDescription=An error occurred while extracting files from the package “Installer.pkg”., NSFilePath=/Library/InstallerSandboxes/.PKInstallSandboxManager/D2E7ECCC-2FCF-43CA-8D00-C58C5306327D.activeSandbox/Root/Applications, NSURL=file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg, PKInstallPackageIdentifier=com.eset.esetCyberSecurityPro.ESETCyberSecurityPro.pkg, NSUnderlyingError=0x7fae032e3900 {Error Domain=PKXARArchiveErrorDomain Code=101 "archive verify failed" UserInfo={NSURL=file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg/Payload, NSFileOwnerAccountID=501, NSFileHFSTypeCode=0, NSFileSystemFileNumber=23, NSFileExtensionHidden=false, NSFileSystemNumber=16777226, NSFileSize=151425600, NSFileGroupOwnerAccountID=20, NSFileHFSCreatorCode=0, NSFileOwnerAccountName=lerici, NSFilePosixPermissions=420, NSFileCreationDate=2020-11-23 21:29:41 +0000, NSFileType=NSFileTypeRegular, NSFileGroupOwnerAccountName=staff, NSFileReferenceCount=1, NSFileModificationDate=2020-11-23 21:29:41 +0000, NSLocalizedDescription=archive verify failed}}} {
NSFilePath = "/Library/InstallerSandboxes/.PKInstallSandboxManager/D2E7ECCC-2FCF-43CA-8D00-C58C5306327D.activeSandbox/Root/Applications";
NSLocalizedDescription = "An error occurred while extracting files from the package \U201cInstaller.pkg\U201d.";
NSURL = "file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg";
NSUnderlyingError = "Error Domain=PKXARArchiveErrorDomain Code=101 \"archive verify failed\" UserInfo={NSURL=file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg/Payload, NSFileOwnerAccountID=501, NSFileHFSTypeCode=0, NSFileSystemFileNumber=23, NSFileExtensionHidden=false, NSF
Nov 30 16:46:32 Peters-MacBook-Pro-7 Installer[38833]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Nov 30 16:46:32 Peters-MacBook-Pro-7 Installer[38833]: Displaying 'Install Failed' UI.
Nov 30 16:46:32 Peters-MacBook-Pro-7 Installer[38833]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
FIX IT PLEASE!!!
Thank you!!!