[Cannot add licenses to ESET Security Management Center v7]

On 9/17/2020 at 3:54 PM, Marcos said:

We are checking it with developers. Will keep you posted about our findings and resolution.

Hi, I have the same problem:

This ERA instance has been manually installed on an Ubuntu 18.04 Machine. Everything else works well except it can't seem to download all products enabled by License and this might be due to the error as shown in Error Trace.

See attachment.

Tomcat/Java

Tomcat Version	JVM Version	JVM Vendor	OS Name	OS Version	OS Architecture
Apache Tomcat/7.0.106	15.0.1+9-18	Oracle Corporation	Linux	5.4.0-1031-azure	amd64

MySQL

mysql  Ver 14.14 Distrib 5.7.32, for Linux (x86_64) using  EditLine wrapper

Error Trace:

sudo tail -n 20 -f /var/log/eset/RemoteAdministrator/Server/trace.log

 

2020-10-30 19:08:01 Error: LicenseModule [Thread 7f5d1d529700]: CLocationSynchronizationHandler : Calling ECP communicator v2 failed, seatId=[xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx], error : CEcpCommunicator: HTTP send of XML request failed, error=20019.
2020-10-30 19:08:01 Error: LicenseModule [Thread 7f5d1d529700]: SynchronizationService: Synchronization of locations failed with the following message: CEcpCommunicator: HTTP send of XML request failed, error=20019. Last successful synchronization finished at: 2020-Oct-30 18:54:09.
2020-10-30 19:08:01 Warning: AutomationModule [Thread 7f5d2653b700]: LicensePoolSyncTrigger: Trigger [UUID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, TYPE=LICENSE_SYNCHRONIZATION] detected failed license synchronization. Scheduling retry [Delay=60sec, Retry=5].
2020-10-30 19:09:08 Warning: LicenseModule [Thread 7f5d1d529700]: CSynchronizationService : Retrieval of EDTD API tokens failed with following error : LicenseModuleHelper: SyncPools: Failed to get edtd api tokens, SeatId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Error: CEcpCommunicator: HTTP send of XML request failed, error=20019..
2020-10-30 19:09:08 Error: LicenseModule [Thread 7f5d1d529700]: SynchronizationService : Synchronization failed with following error(s) : CEcpCommunicator: HTTP send of XML request failed, error=20019..
2020-10-30 19:09:08 Error: LicenseModule [Thread 7f5d1d529700]: CEcpCommunicator: HTTP send of XML request failed, error=20019.
2020-10-30 19:10:12 Error: LicenseModule [Thread 7f5d1d529700]: CLocationSynchronizationHandler : Calling ECP communicator v2 failed, seatId=[xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx], error : CEcpCommunicator: HTTP send of XML request failed, error=20019.
2020-10-30 19:10:12 Error: LicenseModule [Thread 7f5d1d529700]: SynchronizationService: Synchronization of locations failed with the following message: CEcpCommunicator: HTTP send of XML request failed, error=20019. Last successful synchronization finished at: 2020-Oct-30 18:54:09.
2020-10-30 19:10:12 Error: AutomationModule [Thread 7f5d2653b700]: LicensePoolSyncTrigger: Trigger [UUID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, TYPE=LICENSE_SYNCHRONIZATION] detected failed license synchronization. Retry counter exceeded, no rescheduling will be made.
2020-10-30 19:11:12 Warning: LicenseModule [Thread 7f5d1d529700]: CSynchronizationService : Retrieval of EDTD API tokens failed with following error : LicenseModuleHelper: SyncPools: Failed to get edtd api tokens, SeatId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Error: CEcpCommunicator: HTTP send of XML request failed, error=20019..
2020-10-30 19:11:12 Error: LicenseModule [Thread 7f5d1d529700]: SynchronizationService : Synchronization failed with following error(s) : CEcpCommunicator: HTTP send of XML request failed, error=20019..
2020-10-30 19:11:12 Error: LicenseModule [Thread 7f5d1d529700]: CEcpCommunicator: HTTP send of XML request failed, error=20019.

ERA About Page

ESET Security Management Center (Server), Version 7.2 (7.2.2236.0)
ESET Security Management Center (Web Console), Version 7.2 (7.2.230.0)
Copyright (c) 1992-2020 ESET, spol. s r.o. All Rights Reserved.
End-user license agreement
Ubuntu (64-bit), Version 18.04
Connected Clients: 8
Active Licenses: 1
License Management
Installed Components:
Update module	1077 (20200622)
Translation support module	1827 (20201026)
SysInspector module	1280 (20201022)
SSL module	1054 (20201013)
Push Notification Service module	1077 (20201008)
Configuration module	1889.5 (20200911)
Database info:
DB Name: xxxxxxxxxxxxxxxx
DB Version: MySQL 5.7.32
DB Size: 59MB
DB Hostname: xxxxxxxxxxxxxxxx
DB User: xxxxxxxxxxxxxxxx
Warning: This program is protected by copyright and international treaties. Copying or distribution without express permission from ESET, spol. s r.o. by any means, in part or in full, is strictly prohibited and will result in prosecution to the full extent that these laws will allow internationally.

ESET, the ESET logo, ESET Smart Security, LiveGrid, LiveGrid logo, SysInspector are either registered trademarks or trademarks of ESET, spol. s r.o. in the European Union and/or other countries. All other trademarks are the property of their respective owners.

Protected by US Pat. 8,943,592.