[Kerio Connect 8 crashes]

1 minute ago, Marcos said:

That's weird especially if no threat was detected and no alert was triggered. Try pausing protection modules one by one, ie. real-time protection, web access protection, email protection, etc. to narrow it down.

Oh pardon me. We paused real-time protection, not all of ESET.

Forgive me the confusing reporting.

[Kerio Connect 8 crashes]

12 minutes ago, Marcos said:

Does pausing protection or temporarily uninstalling ESET actually make a difference?

Thank you for your quick reply!

 

We have paused the protection for 30min and during this time it seems to work fine.

How to proceed?

[Kerio Connect 8 crashes]

Hi there!

Our client has Kerio Connect running on Windows 10 from within Outlook and the Kerio Offline Connector keeps crashing after a short period, which requires an Outlook restart so it gets loaded again.

Does the client require another ESET product for it to function properly?
We know Kerio 8 is outdated, but should it work? On a clean system without ESET it seems to work fine.

Thanking you in advance.