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    Process crash

    in ESET Cyber Security (for Mac)

    Posted

    The same issue :(

    ESET Cyber Security Pro 6.0.9.1

    Welcome. 

    My rMBP some time freezes and restarts in battery mode. I already exchanged the motherboard, battery, keyboard and other items, but the problem is not solved. 

    The same problem applies to my second rMBP. One thing that connects the two computers are ESET Cyber ​​Security Pro. 

     

    After reboot, the information appears with the report and find there information about ESET software. 

     

    Please, solve the problem.

     

     

    Wed Jun  4 15:26:13 2014
Panic(CPU 6): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff8038fdc3f8, spinlock owner: 0xffffff803bc2e280, current_thread: 0xffffff803bc2e280, spinlock_owner_cpu: 0x6
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff803ef1fee8, RDX: 0xffffff803ef1fee8
RSP: 0xffffff8201c2bec0, RBP: 0xffffff8201c2bf70, RSI: 0xffffff803ef1ff20, RDI: 0x0000000000000000
R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0xffffff8201c2be20, R11: 0x0000000000001380
R12: 0x0000000000000000, R13: 0xffffff803ef1fed8, R14: 0xffffff8038fdc3f0, R15: 0xffffff803dad5000
RFL: 0x0000000000000246, RIP: 0xffffff8013fc665f, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 6), Frame : Return Address
0xffffff81f6149f50 : 0xffffff8013ce2001 
0xffffff81f6149f80 : 0xffffff8013cdb51f 
0xffffff81f6149fd0 : 0xffffff8013cf3619 
0xffffff8201c2bf70 : 0xffffff8013fc6790 
0xffffff8201c2bfb0 : 0xffffff8013cd7127 

BSD process name corresponding to current thread: esets_proxy

Mac OS version:
13D65

Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:     0x0000000013a00000
Kernel text base: 0xffffff8013c00000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 11091940289592
last loaded kext at 10702736341027: com.apple.driver.AppleIntelMCEReporter              104 (addr 0xffffff7f962ac000, size 49152)
last unloaded kext at 10574652914979: com.apple.driver.AppleIntelMCEReporter         104 (addr 0xffffff7f96234000, size 32768)
loaded kexts:
com.parallels.filesystems.prlufs              2010.12.28
com.parallels.kext.vnic 9.0 24229.991745
com.parallels.kext.netbridge    9.0 24229.991745
com.parallels.kext.hidhook        9.0 24229.991745
com.parallels.kext.hypervisor   9.0 24229.991745
com.parallels.kext.usbconnect 9.0 24229.991745
com.eset.kext.esets_kac            600.00.91f01
com.eset.kext.esets_pfw          600.00.91f01
com.apple.driver.AppleIntelMCEReporter         104
com.apple.filesystems.smbfs   2.0.2
com.apple.driver.AppleHWSensor         1.9.5d0
com.apple.iokit.IOBluetoothSerialManager       4.2.4f1
com.apple.filesystems.autofs   3.0
com.apple.driver.AudioAUUC  1.60
com.apple.driver.AppleGraphicsDevicePolicy   3.5.26
com.apple.driver.ApplePlatformEnabler             2.0.9d1
com.apple.driver.AGPM             100.14.15
com.apple.driver.X86PlatformShim       1.0.0
com.apple.driver.AppleHDA      2.6.1f2
com.apple.iokit.IOUserEthernet             1.0.0d1
com.apple.driver.AppleUpstreamUserClient    3.5.13
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.Dont_Steal_Mac_OS_X        7.0.0
com.apple.driver.AppleLPC       1.7.0
com.apple.driver.AppleCameraInterface            4.26.0
com.apple.GeForce       8.2.6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.4f1
com.apple.driver.AppleHWAccess         1
com.apple.driver.AppleSMCLMU           2.0.4d1
com.apple.driver.AppleMuxControl      3.5.26
com.apple.driver.AppleIntelHD5000Graphics    8.2.6
com.apple.driver.AppleIntelFramebufferAzul  8.2.6
com.apple.driver.AppleMCCSControl   1.1.12
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard             240.2
com.apple.driver.AppleUSBCardReader              3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless   1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib             1.0.0d1
com.apple.BootCache  35
com.apple.driver.AppleUSBHub              666.4.0
com.apple.driver.XsanFilter       404
com.apple.iokit.IOAHCIBlockStorage     2.5.1
com.apple.driver.AppleAHCIPort            3.0.0
com.apple.driver.AirPort.Brcm4360       831.21.63
com.apple.driver.AppleUSBXHCI            677.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons     2.0
com.apple.driver.AppleRTC       2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS              2.1
com.apple.driver.AppleACPIEC                2.0
com.apple.driver.AppleAPIC     1.7
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine 3
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers              1.0
com.apple.driver.DspFuncLib    2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib              1.14
com.apple.iokit.IOBluetoothFamily        4.2.4f1
com.apple.iokit.IOAcceleratorFamily     98.20
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.4f1
com.apple.nvidia.driver.NVDAGK100Hal             8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.driver.X86PlatformPlugin     1.0.0
com.apple.driver.IOPlatformPluginFamily          5.7.0d11
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily   2.6.1f2
com.apple.driver.AppleBacklightExpert               1.0.4
com.apple.driver.AppleGraphicsControl             3.5.26
com.apple.iokit.IOSurface          91.1
com.apple.iokit.IONDRVSupport             2.4.1
com.apple.AppleGraphicsDeviceControl             3.5.26
com.apple.iokit.IOAcceleratorFamily2  98.20
com.apple.driver.AppleSMC     3.1.8
com.apple.driver.AppleSMBusController            1.0.11d1
com.apple.iokit.IOGraphicsFamily          2.4.1
com.apple.driver.AppleUSBMultitouch               240.9
com.apple.iokit.IOUSBHIDDriver             660.4.0
com.apple.driver.AppleThunderboltDPInAdapter          3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass            3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily            3.6.6
com.apple.driver.AppleUSBMergeNub               650.4.0
com.apple.driver.AppleUSBComposite                656.4.1
com.apple.iokit.IOUSBUserClient           660.4.2
com.apple.iokit.IOAHCIFamily  2.6.5
com.apple.driver.AppleThunderboltNHI             2.0.1
com.apple.iokit.IOThunderboltFamily   3.2.7
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient         1.0.1b5
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOUSBFamily    677.4.0
com.apple.driver.AppleEFINVRAM        2.0
com.apple.driver.AppleEFIRuntime       2.0
com.apple.iokit.IOHIDFamily     2.0.0
com.apple.iokit.IOSMBusFamily              1.1
com.apple.security.sandbox     278.11
com.apple.kext.AppleMatch     1.0.0d1
com.apple.security.TMSafetyNet           7
com.apple.driver.AppleKeyStore            2
com.apple.driver.DiskImages    371.1
com.apple.iokit.IOStorageFamily            1.9
com.apple.iokit.IOReportFamily              23
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform   2.0
com.apple.iokit.IOPCIFamily      2.9
com.apple.iokit.IOACPIFamily   1.4
com.apple.kec.corecrypto          1.0
com.apple.kec.pthread               1
panic(cpu 2 caller 0xffffff8013fc68e5): "Spinlock acquisition timed out: lock=0xffffff8038fdc3f8, lock owner thread=0xffffff803bc2e280, current_thread: 0xffffff8036f96590, lock owner active on CPU 0x6, current owner: 0xffffff803bc2e280"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365
Backtrace (CPU 2), Frame : Return Address
0xffffff81f60f3650 : 0xffffff8013c22fa9 
0xffffff81f60f36d0 : 0xffffff8013fc68e5 
0xffffff81f60f3710 : 0xffffff801401d356 
0xffffff81f60f3750 : 0xffffff8013ed70f5 
0xffffff81f60f3b90 : 0xffffff8013ec8f26 
0xffffff81f60f3be0 : 0xffffff8013ec9222 
0xffffff81f60f3dc0 : 0xffffff8013eb738d 
0xffffff81f60f3de0 : 0xffffff8013e52dc3 
0xffffff81f60f3e10 : 0xffffff8013e3419e 
0xffffff81f60f3eb0 : 0xffffff8013e2b86c 
0xffffff81f60f3f60 : 0xffffff8013e33089 
0xffffff81f60f3fb0 : 0xffffff8013cd7127 

BSD process name corresponding to current thread: kernel_task
Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f3
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

    My rMBP keeps crashing and restarting in battery mode "your computer restarted because problem"

    in ESET Cyber Security Pro (for Mac)

    Posted · Edited by meschiash

    ESET Cyber Security Pro 6.0.9.1

    Welcome. 

    My rMBP some time freezes and restarts in battery mode. I already exchanged the motherboard, battery, keyboard and other items, but the problem is not solved. 

    The same problem applies to my second rMBP. One thing that connects the two computers are ESET Cyber ​​Security Pro. 

     

    After reboot, the information appears with the report and find there information about ESET software. 

     

    Please, solve the problem.

     

    Wed Jun  4 15:26:13 2014
Panic(CPU 6): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff8038fdc3f8, spinlock owner: 0xffffff803bc2e280, current_thread: 0xffffff803bc2e280, spinlock_owner_cpu: 0x6
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff803ef1fee8, RDX: 0xffffff803ef1fee8
RSP: 0xffffff8201c2bec0, RBP: 0xffffff8201c2bf70, RSI: 0xffffff803ef1ff20, RDI: 0x0000000000000000
R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0xffffff8201c2be20, R11: 0x0000000000001380
R12: 0x0000000000000000, R13: 0xffffff803ef1fed8, R14: 0xffffff8038fdc3f0, R15: 0xffffff803dad5000
RFL: 0x0000000000000246, RIP: 0xffffff8013fc665f, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 6), Frame : Return Address
0xffffff81f6149f50 : 0xffffff8013ce2001 
0xffffff81f6149f80 : 0xffffff8013cdb51f 
0xffffff81f6149fd0 : 0xffffff8013cf3619 
0xffffff8201c2bf70 : 0xffffff8013fc6790 
0xffffff8201c2bfb0 : 0xffffff8013cd7127 

BSD process name corresponding to current thread: esets_proxy

Mac OS version:
13D65

Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:     0x0000000013a00000
Kernel text base: 0xffffff8013c00000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 11091940289592
last loaded kext at 10702736341027: com.apple.driver.AppleIntelMCEReporter              104 (addr 0xffffff7f962ac000, size 49152)
last unloaded kext at 10574652914979: com.apple.driver.AppleIntelMCEReporter         104 (addr 0xffffff7f96234000, size 32768)
loaded kexts:
com.parallels.filesystems.prlufs              2010.12.28
com.parallels.kext.vnic 9.0 24229.991745
com.parallels.kext.netbridge    9.0 24229.991745
com.parallels.kext.hidhook        9.0 24229.991745
com.parallels.kext.hypervisor   9.0 24229.991745
com.parallels.kext.usbconnect 9.0 24229.991745
com.eset.kext.esets_kac            600.00.91f01
com.eset.kext.esets_pfw          600.00.91f01
com.apple.driver.AppleIntelMCEReporter         104
com.apple.filesystems.smbfs   2.0.2
com.apple.driver.AppleHWSensor         1.9.5d0
com.apple.iokit.IOBluetoothSerialManager       4.2.4f1
com.apple.filesystems.autofs   3.0
com.apple.driver.AudioAUUC  1.60
com.apple.driver.AppleGraphicsDevicePolicy   3.5.26
com.apple.driver.ApplePlatformEnabler             2.0.9d1
com.apple.driver.AGPM             100.14.15
com.apple.driver.X86PlatformShim       1.0.0
com.apple.driver.AppleHDA      2.6.1f2
com.apple.iokit.IOUserEthernet             1.0.0d1
com.apple.driver.AppleUpstreamUserClient    3.5.13
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.Dont_Steal_Mac_OS_X        7.0.0
com.apple.driver.AppleLPC       1.7.0
com.apple.driver.AppleCameraInterface            4.26.0
com.apple.GeForce       8.2.6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.4f1
com.apple.driver.AppleHWAccess         1
com.apple.driver.AppleSMCLMU           2.0.4d1
com.apple.driver.AppleMuxControl      3.5.26
com.apple.driver.AppleIntelHD5000Graphics    8.2.6
com.apple.driver.AppleIntelFramebufferAzul  8.2.6
com.apple.driver.AppleMCCSControl   1.1.12
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard             240.2
com.apple.driver.AppleUSBCardReader              3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless   1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib             1.0.0d1
com.apple.BootCache  35
com.apple.driver.AppleUSBHub              666.4.0
com.apple.driver.XsanFilter       404
com.apple.iokit.IOAHCIBlockStorage     2.5.1
com.apple.driver.AppleAHCIPort            3.0.0
com.apple.driver.AirPort.Brcm4360       831.21.63
com.apple.driver.AppleUSBXHCI            677.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons     2.0
com.apple.driver.AppleRTC       2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS              2.1
com.apple.driver.AppleACPIEC                2.0
com.apple.driver.AppleAPIC     1.7
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine 3
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers              1.0
com.apple.driver.DspFuncLib    2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib              1.14
com.apple.iokit.IOBluetoothFamily        4.2.4f1
com.apple.iokit.IOAcceleratorFamily     98.20
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.4f1
com.apple.nvidia.driver.NVDAGK100Hal             8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.driver.X86PlatformPlugin     1.0.0
com.apple.driver.IOPlatformPluginFamily          5.7.0d11
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily   2.6.1f2
com.apple.driver.AppleBacklightExpert               1.0.4
com.apple.driver.AppleGraphicsControl             3.5.26
com.apple.iokit.IOSurface          91.1
com.apple.iokit.IONDRVSupport             2.4.1
com.apple.AppleGraphicsDeviceControl             3.5.26
com.apple.iokit.IOAcceleratorFamily2  98.20
com.apple.driver.AppleSMC     3.1.8
com.apple.driver.AppleSMBusController            1.0.11d1
com.apple.iokit.IOGraphicsFamily          2.4.1
com.apple.driver.AppleUSBMultitouch               240.9
com.apple.iokit.IOUSBHIDDriver             660.4.0
com.apple.driver.AppleThunderboltDPInAdapter          3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass            3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily            3.6.6
com.apple.driver.AppleUSBMergeNub               650.4.0
com.apple.driver.AppleUSBComposite                656.4.1
com.apple.iokit.IOUSBUserClient           660.4.2
com.apple.iokit.IOAHCIFamily  2.6.5
com.apple.driver.AppleThunderboltNHI             2.0.1
com.apple.iokit.IOThunderboltFamily   3.2.7
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient         1.0.1b5
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOUSBFamily    677.4.0
com.apple.driver.AppleEFINVRAM        2.0
com.apple.driver.AppleEFIRuntime       2.0
com.apple.iokit.IOHIDFamily     2.0.0
com.apple.iokit.IOSMBusFamily              1.1
com.apple.security.sandbox     278.11
com.apple.kext.AppleMatch     1.0.0d1
com.apple.security.TMSafetyNet           7
com.apple.driver.AppleKeyStore            2
com.apple.driver.DiskImages    371.1
com.apple.iokit.IOStorageFamily            1.9
com.apple.iokit.IOReportFamily              23
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform   2.0
com.apple.iokit.IOPCIFamily      2.9
com.apple.iokit.IOACPIFamily   1.4
com.apple.kec.corecrypto          1.0
com.apple.kec.pthread               1
panic(cpu 2 caller 0xffffff8013fc68e5): "Spinlock acquisition timed out: lock=0xffffff8038fdc3f8, lock owner thread=0xffffff803bc2e280, current_thread: 0xffffff8036f96590, lock owner active on CPU 0x6, current owner: 0xffffff803bc2e280"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365
Backtrace (CPU 2), Frame : Return Address
0xffffff81f60f3650 : 0xffffff8013c22fa9 
0xffffff81f60f36d0 : 0xffffff8013fc68e5 
0xffffff81f60f3710 : 0xffffff801401d356 
0xffffff81f60f3750 : 0xffffff8013ed70f5 
0xffffff81f60f3b90 : 0xffffff8013ec8f26 
0xffffff81f60f3be0 : 0xffffff8013ec9222 
0xffffff81f60f3dc0 : 0xffffff8013eb738d 
0xffffff81f60f3de0 : 0xffffff8013e52dc3 
0xffffff81f60f3e10 : 0xffffff8013e3419e 
0xffffff81f60f3eb0 : 0xffffff8013e2b86c 
0xffffff81f60f3f60 : 0xffffff8013e33089 
0xffffff81f60f3fb0 : 0xffffff8013cd7127 

BSD process name corresponding to current thread: kernel_task
Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f3
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

    post-3999-0-33942300-1401893194_thumb.jpg

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