Posted
·
Edited by Dylan O updated status - problem is worse
Hello
I accidentally clicked my phantom account when logging in. I have logged into my eset and set my device as not lost but when I reboot the phantom account keeps automatically loading so I cannot log into my profile and access my account and files etc.. How do I resolve this?
UPDATE - I have tried over and over again to flag my computer as not missing and it changes status for a short period before showing the caution message again. I removed the antitheft module and rebooted and my original profile appeared. I cannot open MS apps now though or access any of my files. Is there anyone at ESET that can help with this please?
Phantom Account
in ESET Internet Security & ESET Smart Security Premium
Posted · Edited by Dylan O
updated status - problem is worse
Hello
I accidentally clicked my phantom account when logging in. I have logged into my eset and set my device as not lost but when I reboot the phantom account keeps automatically loading so I cannot log into my profile and access my account and files etc.. How do I resolve this?
UPDATE - I have tried over and over again to flag my computer as not missing and it changes status for a short period before showing the caution message again. I removed the antitheft module and rebooted and my original profile appeared. I cannot open MS apps now though or access any of my files. Is there anyone at ESET that can help with this please?