[ESET File security 7.0.12018.0 on RDS2016 crashes services]

15 hours ago, Marcos said:

Please provide a complete memory dump from the freeze to customer care and also to me via a link in a private message. Since it is a Windows 2008 R2 server, please make sure that the Windows update KB266488 is installed: https://support.microsoft.com/en-us/help/2664888/computer-stops-responding-when-you-run-an-application-that-uses-the-wi

Also please post the version of installed modules (Update -> Show all modules).

Hi Marcos,

I'm not experiencing a freeze in any of my cases, but I have the ESet updater jamming and not update signature database and then not opening the egui for any users that logon to any of my terminal servers - meaning the Outlook integration isn't working and Outlook won't load unless I disable the add-in. If I end the ekrn process in Task Manager, then the updater will run successfully and if I have a user log off & back on (after I've stopped that process), then they get the egui back and can then open Outlook etc.

And yes, that update is part of 2008 R2 SP1, which is already installed.

Here's the current list of modules:
Virus signature database: 20413 (20191126)
Rapid Response module: 15308 (20191126)
Update module: 1074.1 (20190925)
Antivirus and antispyware scanner module: 1556.4 (20191107)
Advanced heuristics module: 1195 (20191025)
Archive support module: 1295 (20191118)
Cleaner module: 1200 (20190916)
Anti-Stealth support module: 1154 (20190614)
ESET SysInspector module: 1275 (20181220)
Real-time file system protection module: 1014 (20160223)
Translation support module: 1771 (20191029)
HIPS support module: 1376 (20191029)
Internet protection module: 1376 (20190806)
Database module: 1110 (20190827)
Configuration module (33): 1811.5 (20191017)
LiveGrid communication module: 1053 (20190321)
Rootkit detection and cleaning module: 1019 (20170825)
Network protection module: 1682 (20190801)
Cryptographic protocol support module: 1040 (20190913)

Thanks,

Adam.

[ESET File security 7.0.12018.0 on RDS2016 crashes services]

I have the same issue on a couple of 2008 R2 servers. I can kill the ekrn process in Task Manager and it'll rectify the issue for another few hours before it goes bad again.

Like all the ones above, any help would be great!