[Secure data authenticating error]

17 hours ago, Marcos said:

Please provide a screen shot for clarification. You shouldn't be getting an error that the product is not licensed.

It is exactly the same as above but in Dutch.

[Secure data authenticating error]

I am having the same issue with one of my users on vacation and she tried the password (which she cannot remember) several times. Now she get consistently this screen.
Product eset smart security premium, license valid until 13-3-2022. Public key: 33B-TVM-884