[eCMD responds with "Error executing command."]

Using ESET Endpoint Security 7.0.2100.4

eCMD enabled by policy with NO authentication (since I can find no way of entering a password)

I am attempting to enter the command ecmd /setfeature firewall pause to enable me to install some backup software remotely but all I get is the error executing command, even if I go to the workstation and open an administrative command prompt I get the same error

 

[ESET Main Gui is not responding]

In Tools menu, select log files, then HIPS

The Gui hangs for several minutes

Windows 10 1903, ESET Endpoint Security 7.0.2100.4